Lead Intake Coordinator
Wellbound Home Care
Job Description Job Description Lead Intake Coordinator - Home Care (LHCSA)
The Lead Intake Coordinator is responsible for overseeing daily intake and coordination functions, ensuring timely processing of referrals, efficient staffing support, and clear communication with caregivers, families, and payers. This role serves as a key operational lead, supporting workflow efficiency, service continuity, and compliance.
Key Responsibilities Oversee daily intake and coordination activities
Support referral processing, authorizations, and start-of-care coordination
Guide and support coordinators to ensure timely follow-up and task completion
Communicate effectively with MLTCs, caregivers, families, and internal teams
Assist with workflow improvements to reduce delays and lost referrals
Ensure documentation and processes align with NYS DOH and payer requirements
Qualifications 2+ years of experience in home care intake and/or coordination (LHCSA preferred)
Strong understanding of MLTC processes and home care operations
Excellent organizational, communication, and leadership skills
Experience with EMR systems and payer portals
Vacancy posted 1 day ago
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