Patient Service Coordinator (Medical Assistant/Front Office Role)

Join UPMC Hillman Cancer Center as a Patient Service Coordinator!


Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you!


In this role, you will support our clinic in collaboration with the Palliative Care team as the program continues to grow. You will play a critical role in maintaining clinic flow by triaging patients seeing providers or receiving treatment, accurately obtaining patient information such as vital signs and questionnaires, and communicating with the interdisciplinary team to support safe, high-quality care.


You will also assist with scheduling, phone management, and front desk responsibilities, helping to reduce call volume for RNs by handling routine patient needs and appropriately routing clinical calls. In addition, you will support clinic operations by rooming patients, maintaining supplies, and ensuring an organized care environment, and helping with medication authorizations.


Why You'll Love This Opportunity:
You'll expand your skill set in a fast-paced, supportive environment while making a meaningful impact on patient care. This role offers a Monday through Friday daylight schedule- no evenings, weekends, or holidays.


If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!


Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.
  Licensure, Certifications, and Clearances:
• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran