Senior Collections Specialist

Senior Collections Specialist Position Overview Contract Position: 12 Months Location: Coral Gables, FL (On-site) Schedule: Standard Hours (8:00 AM - 5:00 PM) Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts. Key Responsibilities Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days) Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy cases Execute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondence Maintain systematic follow-up processes to ensure customer payment commitments are honored Collaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departments Prepare comprehensive weekly forecasts and progress reports segmented by aging categories Analyze accounts receivable data and identify non-payment trends and patterns Structure and manage payment plans, process payments, and evaluate extension eligibility Conduct skip tracing activities and coordinate field assignments for unlocatable accounts Investigate and resolve collection-related disputes efficiently and professionally Prepare litigation cases and coordinate with legal teams for escalated accounts Required Qualifications 6-10 years of progressive collections experience, preferably in utilities or similar regulated industry Proven track record managing complex delinquent account portfolios Strong analytical skills with experience in accounts receivable analysis Excellent verbal and written communication skills Demonstrated negotiation abilities and conflict resolution skills Proficiency with collection software systems and CRM platforms Knowledge of bankruptcy procedures and legal collection processes Ability to work independently while maintaining attention to detail Customer service orientation with professional demeanor High school diploma required; Bachelor's degree preferred What We Offer Competitive hourly rate of up to $23/hour 12-month contract opportunity with a stable, industry-leading organization Professional development opportunities in the energy sector Collaborative team environment with cross-functional exposure Opportunity to work with cutting-edge collection technologies and processes Standard business hours with work-life balance #J-18808-Ljbffr