Mainframe Production Support

Our client, a leader in the financial services industry, is seeking a Mainframe Production Support (AZ) to join their team. As a Mainframe Production Support (AZ), you will be part of the Mainframe Support Department supporting a dedicated team. The ideal candidate will have strong problem-solving skills, proactive communication, and adaptability, which will align successfully in the organization.

Job Title: Mainframe Production Support (AZ)

Location: Chandler, AZ. HYBRID (3 days onsite per week)

What's the Job?

• Provide Level 2/3 production support for critical mainframe applications including Automated Credit, Rewards, and Credit Card Hub systems.
• Monitor production systems to ensure stability, performance, and uptime.
• Analyze and troubleshoot failed mainframe jobs using JCL and other tools.
• Perform root cause analysis and support ad hoc job executions to resolve issues promptly.
• Collaborate with offshore teams for seamless 24-hour support and incident resolution.

What's Needed?

• Minimum of 5+ years of experience in Mainframe Production Support or related field.
• Hands-on experience with Mainframe applications, including JCL, COBOL, CICS, DB2, CA7, and IDCAMS.
• Proficiency with Mainview, File Manager, File Analyzer, EZTRIEV, and ticketing/documentation tools such as ServiceNow, JIRA, or Confluence.
• Ability to work effectively in a high-volume, production-critical environment.
• Strong communication skills and the ability to coordinate with offshore teams in a follow-the-sun support model.

What's in it for me?

• Opportunity to work in a specialized, niche environment supporting critical financial applications.
• Engagement with a collaborative and diverse team committed to excellence.
• Flexible shift options within a standard 8-hour workday.
• Chance to develop and refine your mainframe support skills in a dynamic setting.
• Potential for career growth within a global organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.