Student Experience Ambassador

Job Description

Job Description

The Student Experience Ambassador serves as the primary advocate for the student voice throughout Stanbridge University. This position is responsible for fostering a positive, engaging, and supportive student experience by actively listening to students, identifying trends, and collaborating with academic and administrative departments to improve student satisfaction, engagement, and success.

The Student Experience Ambassador maintains a visible and accessible presence across the University through classroom visits, student outreach, survey analysis, relationship building, and both in-person and virtual engagement. Acting as a bridge between students and institutional leadership, this role ensures student concerns, feedback, successes, and emerging needs are communicated, analyzed, and addressed in a timely and meaningful manner.

This is a multi-campus position requiring regular travel among the Irvine, Alhambra, Riverside, and San Marcos campuses. The successful candidate will use sound judgment, critical thinking, technology, and creative outreach strategies to maintain meaningful connections with students across campuses, academic programs, instructional schedules, and student populations.

Essential Functions

Student Advocacy

• Serve as a trusted resource and advocate for students throughout their educational journey.
• Build positive relationships with students across academic programs, campuses, schedules, and student populations.
• Represent the student perspective during institutional discussions, initiatives, and continuous improvement efforts.
• Identify barriers affecting student satisfaction, engagement, and success, and recommend practical solutions.
• Foster student trust through consistent, visible, accessible, and professional engagement.

Student Feedback and Experience

• Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiatives.
• Analyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvement.
• Monitor student satisfaction and engagement indicators and track changes over time.
• Translate student feedback into clear, actionable recommendations for institutional leadership.
• Identify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation.

Classroom and Campus Engagement

• Conduct regular classroom visits to connect directly with students and gather real-time feedback.
• Gather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needs.
• Attend student events, activities, orientations, and other institutional functions to increase visibility and accessibility.
• Develop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadership.
• Maintain a consistent and approachable presence through both in-person and virtual engagement.

Multi-Campus Engagement and Travel

• Maintain a regular presence across Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses.
• Travel between campuses to conduct classroom visits, meet with students, attend events, and collaborate with faculty and staff.
• Visit each campus approximately once per week or as institutional priorities and student needs require.
• Prioritize campus visits and outreach activities based on student needs, engagement trends, institutional priorities, and emerging concerns.
• Develop and execute outreach strategies that ensure students have meaningful opportunities to engage with the University regardless of campus, academic program, schedule, or modality.
• Exercise sound judgment and critical thinking to identify student populations that have not been engaged recently and determine the most effective method of outreach.

Student Communications

• Serve as a liaison between students and institutional departments.
• Follow up with students regarding concerns, complaints, compliments, suggestions, and requests for support.
• Ensure students receive timely and appropriate communication regarding matters affecting their experience.
• Promote available student resources, services, events, and support programs.
• Utilize Zoom, Microsoft Teams, telephone, email, survey platforms, and other communication tools to maintain meaningful connections with geographically dispersed student populations.
• Facilitate virtual office hours, listening sessions, meetings, or outreach activities when in-person engagement is not practical or sufficient.
• Communicate student concerns and feedback accurately, professionally, and with appropriate discretion.

Continuous Improvement

• Collaborate with academic and administrative departments to improve the student experience.
• Monitor recurring student concerns and partner with appropriate departments to develop action plans.
• Support the implementation and follow-up of initiatives designed to improve student satisfaction, engagement, and institutional responsiveness.
• Participate in quality improvement initiatives, institutional planning, and accreditation efforts related to student satisfaction and engagement.
• Identify opportunities to improve communication, engagement strategies, institutional processes, and student-facing services.
• Measure and communicate the impact of implemented improvements when appropriate.

Student Recognition and Engagement

• Coordinate or support initiatives recognizing student achievements, milestones, and success.
• Assist with student appreciation events and engagement activities.
• Identify opportunities to strengthen campus culture, belonging, and student connection.
• Highlight student successes and positive institutional experiences.
• Promote a student-centered culture across University departments and campuses.

Data and Reporting

• Maintain accurate records of student interactions, outreach activities, concerns, referrals, and follow-up efforts.
• Track key student experience indicators, student population engagement, survey participation, and outreach activity.
• Develop dashboards, reports, and executive summaries highlighting student satisfaction trends, engagement metrics, recurring themes, emerging concerns, and recommended actions.
• Present findings and recommendations to institutional leadership and other stakeholders.
• Evaluate student engagement across campuses, programs, schedules, cohorts, and modalities rather than relying solely on the number of campus visits completed.
• Support leadership in establishing meaningful measures of success for the student experience function.

Required Qualifications

• Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related field.
• Minimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environment.
• Demonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedback.
• Experience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by data.
• Experience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activities.
• Demonstrated ability to build positive relationships with students, faculty, staff, and leadership.
• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locations.
• Strong written and verbal communication skills.
• Strong critical-thinking, problem-solving, organizational, and follow-through abilities.
• Ability to maintain confidentiality and exercise professionalism when handling sensitive student information or concerns.
• Proficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologies.
• Valid California driver's license and ability to maintain an acceptable driving record.

Preferred Qualifications

• Experience working in higher education, student affairs, student services, student success, institutional effectiveness, organizational development, or customer experience.
• Experience supporting multiple campuses, locations, programs, schedules, or geographically dispersed populations.
• Experience analyzing student satisfaction surveys, engagement data, institutional assessment data, or customer experience metrics.
• Demonstrated ability to identify trends and translate feedback into practical, actionable recommendations.
• Experience presenting findings and recommendations to executive leadership.
• Experience collaborating across departments to improve institutional processes or organizational outcomes.
• Demonstrated initiative and a proactive approach to identifying student populations that may be underrepresented or insufficiently engaged.
• Experience using virtual engagement strategies to connect with evening, weekend, hybrid, online, or geographically dispersed populations.
• Strong emotional intelligence and the ability to build trust, navigate sensitive conversations, and influence without direct authority.
• A continuous improvement mindset with the ability to balance student advocacy, institutional priorities, and operational realities.

Compensation

Compensation will be determined based on education, experience, qualifications, and internal equity.

Conditions of Employment

• A job-related assessment may be required during the interview process.
• Must be able to perform each essential duty satisfactorily and be physically present in the office or on assigned campuses unless otherwise noted.
• Regular travel between Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses is an essential function of this position.
• Campus visits may occur approximately once per week at each location or as institutional priorities and student needs require.
• A valid California driver's license and clean driving record are required.
• Must remain eligible to operate a University-owned vehicle in accordance with Stanbridge University policies.
• Employment verification will be conducted to validate work experience in accordance with accreditation standards.
• Offers of employment are contingent upon the successful completion of a background check.
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service.
• Must be legally authorized to work in the United States and maintain such authorization without sponsorship.
• The position may require occasional evening or weekend availability to engage with students whose instructional schedules fall outside standard business hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Standard office, classroom, campus, lab, or clinical environment.
• Frequent travel between University campuses.
• Frequent interaction with students, faculty, staff, and University leadership.
• Duties are performed through a combination of office work, campus visits, classroom engagement, meetings, events, and virtual communication.
• Subject to frequent interruptions, changing priorities, travel demands, sensitive student concerns, and time-sensitive deadlines.
• Requires flexibility, adaptability, discretion, and a collaborative approach to working across multiple departments and locations.

Physical Demands

• Regularly sits for extended periods while working at a computer workstation.
• Regularly walks throughout campus environments and may stand for extended periods during classroom visits, presentations, meetings, and events.
• Proficient in using electronic keyboards, computers, telephones, and standard office equipment.
• Ability to communicate effectively in person, by telephone, through video conferencing, and electronically.
• Ability to travel independently between University campuses.
• Ability to read detailed reports and work extensively with electronic data.
• Ability to lift, carry, and/or move objects weighing 10–25 pounds as needed.

Employee Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401(k))
• Exciting University Events
• Seasonal Health and Wellness Initiatives
• Work/Life Balance Programs
• On-Site Wellness Program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick Leave & Public Holidays)
• Family Leave (Maternity & Paternity)

Institutional Values

Diversity and Inclusion

Stanbridge University is committed to fostering an inclusive learning environment that reflects diverse backgrounds and perspectives.

Innovation and Technology

We integrate advanced technology and hands-on learning to enhance student outcomes.

Community Engagement

Through initiatives such as Stanbridge outREACH, students contribute to local and global communities.

Equal Opportunity Employer

Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate on any protected basis. All qualified applicants are encouraged to apply.