IT Support Technician

Job TitleSouth College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.20,000 Students10 CampusesCompetency Based EducationOnlineEssential Duties and Responsibilities:Document incoming helpdesk requests using internal ticketing systemInstall, repair and maintain desktop and laptop computers, peripherals and related systemsProvide end user support via remote assistance, in person and telephone.Support and enforce company information policies and procedures.Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhoneAssist in maintaining hardware and software inventory for asset management.Install and support AV equipment for classrooms, conference rooms and auditoriumsDemonstrate broad knowledge of technology principles, practices, and proceduresSelf-manage in a way that allows flexibility to support multiple tasks at any given timeAssist in updating support documents within knowledge management for the IT Services team, as well as end usersEnd-user Account ManagementBuild and maintain relationships across departmentsComplex Cognitive activitiesAdvanced verbal and written communication often in stressful situations involving students or co-workersFast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplaceOther duties may be assignedRequirementsEducationPreferred: Associate degree in Computer Science or equivalent experienceExperience Required2+ years of overall IT experience2+ years' experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environmentKnowledge of network security practices and Antivirus softwareExceptional analytic and problem-solving skillsSelf-motivated and able to work across diverse technical and non-technical teamsGood written, verbal and interpersonal communication skillsExceptional Customer-oriented attitudeLicensureITIL (foundational level, but exposure to more detail than foundation is often necessary)