Operations Manager

Operations Manager

Summary: Oversee operational functions related to company facilities, vehicles, assets, and information technology. Provide support to the Director of Operations & Employee Engagement and assist the department as needed.

Essential Duties & Responsibilities:

Protect the organization’s value by safeguarding company data and confidential information.

Safeguard company property and assets, including the building, vehicles, and equipment.

Demonstrate a high level of customer service and responsiveness; flexibility and accessibility are essential.

Operations:

Be a point of contact for security system calls and coordinate with the Director of Operations regarding law enforcement or emergency response needs.

Maintain building and vehicle operations and maintenance to minimize unexpected expenses and stay within budget.

Coordinate communication, scheduling, and oversight of third-party contractors (e.g., plumbing, HVAC, cleaning) under the direction of the Director of Operations.

Perform basic building maintenance (e.g., light bulb and air filter replacement, paint touch-ups, fire extinguisher checks) and keep a running list of repair and maintenance needs.

Oversee the upkeep and functionality of equipment managed by Visit Knoxville (e.g., copiers, appliances, brochure stands, TVs).

Maintain stock levels of office supplies and coordinate orders as needed.

Assist the Director of Operations in maintaining an accurate inventory of building and furniture assets, including identification markers.

Address emergency facility needs in a timely manner.

Assist with the receipt and delivery of shipments/equipment (e.g. visitor guides, boxes, event items, soft drinks, trade show booths, etc.), as needed.

Coordinate facility recycling efforts.

Assist with organizational and company event production as needed.

Information Technology:

Provide basic end-user technical support and assistance (e.g., printer setup, workstation troubleshooting).

Assist with installation, setup, deployment, and tracking of onsite and offsite hardware (e.g., desktop computers, printers, smartphones, firewalls).

Assist the Director of Operations in maintaining accurate IT and equipment inventory, including identification markers, and provide updates as needed.

Provide onsite support for third-party IT contractors.

Perform other duties as assigned by the Director of Operations, Senior Director of Finance & Administration, or President. If you possess all of the requirements listed above and are interested in participation with our team, please send your resume with cover letter to: Nicole Merlino, Senior Director of Finance and Administration at Show email.