Customer Account Specialist

Customer Account Specialist

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more.

The Customer Account Specialist role reports to the VP of Branch Operations out of the Home or Branch Office. This role will be responsible for the day-to-day support of the assigned region branch activities.

Key Duties and Responsibilities:

• Set up new customers and suppliers, working with sales reps and the sourcing team, to obtain the necessary information to complete the customer or supplier set-up.
• Monitor, manage, and work the open accounts receivable that are past due for the assigned branches.
• Set up and maintain customer portals. Allocate portal cost to respective branches.
• Utilize a variety of portals to access invoice status and payment information.
• Support the facilitation of compliance requests in conjunction with the sales rep and home office.
• Gather, review, and process new or expired tax exemptions and tax status documents, working with Tax Accounting and the customer to resolve discrepancies.
• Work with the branch, sales reps, and suppliers to resolve open discrepancies.
• Work with Customer Service and Accounting to resolve billing/payment issues on customer accounts
• Monitor KPI's and take corrective actions as needed
• Assign and maintain customer freight collect and third-party account set up
• Support continuous improvement projects to reduce overall total cost of managing business.
• Other tasks as assigned

Education and/or Experience:

• Three years' minimum experience in the packaging industry preferred.
• Knowledge of accounts receivable processes
• Working knowledge of ERP systems and related IT applications, NetSuite experience preferred.
• Experienced in Lean Six Sigma

Competencies:

• Excellent written and verbal communication skills
• Ability to solve problems using a structured approach
• Excellent organizational skills and attention to detail
• Proficient computer skills including MS Office Suite, TEAMS/Sharepoint and ERP systems.
• Some domestic travel

Work Environment:

• Warehouse environment, not climate controlled.
• Office environment, climate controlled
• Noise level in this work environment is usually moderate

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.