Customer Success Manager

Customer Success Manager

Social Discovery Group (SDG) solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG's products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.

We're proud to be a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

Your main tasks will be:

• Consulting our customers on all raised questions related to our websites via calls, e-mail, and chats;
• Working timely, speedily, and effectively with customer requests;
• Resolving all customer issues with the goal of customer retention;
• Promoting our websites to the customers upon opportunity;
• Maintaining a high level of service quality.

We expect from you:

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit);
• You have experience working with international customers;
• You have fast typing skills in English;
• You are a quick learner, and you can absorb large volumes of information;
• You can psychologically analyze people and be sensitive to their emotions;
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances;
• You can come up with and provide professional solutions to complicated cases;
• You are stress resistant, energetic, and never hesitant to show initiative;
• You have a 'can-do' attitude, and you believe that 'everything is possible';
• You can provide an outstanding quality service.

What do we offer:

• 6.00 am - 3.00 pm UTC0 shift, Tuesday to Saturday (with Sunday and Monday off);
• REMOTE OPPORTUNITY to work full-time;
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!