Customer Service Representative

Job Description

Job Description

Customer Service Representative | Financial Services Call center | Alpharetta, GA

TRC Talent Solutions is hiring a Customer Service representative for a long-term contract-to-hire opportunity with a leading financial services organization. This position offers the opportunity to build a long-term career while gaining exposure to multiple areas of the business, including Customer Service, Collections, Recovery Support, and Dealer Services.

Job Details

• Location: Alpharetta, GA | Fully On-Site

• Pay: $20.00/hr. for non-bilingual | $21.50/hr. for bilingual (Spanish/English) candidates 

• Work Schedule: Monday – Friday | Open availability required between 8:00 AM – 9:00 PM | Occasional Saturday shifts required based on business needs

What You’ll Be Doing

• Handle a high volume of inbound and outbound customer calls

• Assist customers with account inquiries, service requests, and issue resolution

• Accurately document customer interactions and update account information

• Navigate multiple computer systems while speaking with customers

• Utilize dual monitors and various internal applications to manage customer accounts

• Meet department performance, quality, and productivity goals

• Maintain confidentiality of customer and financial information

• Provide professional and positive customer experiences on every interaction

• Adapt to changing business needs and support various departments through cross-training opportunities

What We’re Looking For

• High School Diploma or GED preferred

• Strong customer service experience required

• Open to candidates from retail, hospitality, restaurant, banking, healthcare, call center, and other customer-facing industries

• Excellent communication and problem-solving skills

• Comfortable handling both inbound and outbound calls

• Strong computer skills and ability to learn multiple systems

• Ability to multitask while speaking with customers and entering information

• Strong attention to detail and data entry accuracy

• Ability to work in a fast-paced, metrics-driven environment

• Flexibility to work rotating schedules as needed

Why You’ll Like This Opportunity

• Long-term contract with strong conversion potential

• Opportunities for career growth through cross-training 

• Stable and established organization  

• Professional office setting with business casual dress code

   

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.