Business operations manager

Role summary

As a rapidly growing private equity real estate firm, we must continuously evolve our systems, controls and workflows. The Business Operations Manager will play a central role in strengthening and scaling Glencrest's operational platform.

This role combines project management, transaction execution, corporate governance, process design, performance reporting, and cross-functional coordination. Importantly, this person will both own critical workflows and lead improvements that increase efficiency, accountability and resilience across the organization. Specifically, we will look to this person to help us redefine key processes using AI and internally developed software.

This position provides exposure to all aspects of the multifamily investment business, including acquisitions, asset management, investor reporting, accounting and corporate administration.

The ideal candidate is highly organized, detail-oriented, systems-minded and energized by building durable processes inside a growing company.

Detailed description of responsibilities

1. Transaction & capital operations

• Own and manage the administrative workflow for acquisitions and financings
• Coordinate across lenders, sellers, investors, attorneys, inspectors, accountants and internal teams
• Ensure critical deadlines are met and documentation is complete and accurate
• Oversee investor subscription tracking and capital flows
• Reconcile investment commitments with funds received; resolve discrepancies with investors and banking partners
• Continuously refine transaction checklists and closing workflows

2. Corporate governance & entity management

• Oversee administration of 40+ legal entities across multiple jurisdictions
• Manage annual filings, state registrations, compliance requirements, and fee payments
• Maintain organized corporate records and documentation systems
• Support best-in-class governance standards as the portfolio grows

3. Financial operations & accounting support

• Support corporate bookkeeping and internal controls
• Oversee invoice tracking, expense management and payment workflows
• Assist with quarterly and annual reporting deliverables for accountants, lenders and investors
• Improve financial reporting workflows to increase clarity and reduce manual friction

4. Reporting & performance infrastructure

• Support development and maintenance of KPIs across acquisitions, asset management and corporate operations
• Help build dashboards and reporting frameworks that improve decision-making
• Strengthen documentation and data integrity across systems

5. Process development & operational scaling

• Document and standardize core operating processes
• Identify inefficiencies and implement scalable improvements
• Introduce automation or system enhancements where appropriate
• Partner cross-functionally to ensure processes are adopted and maintained
• Help evolve Glencrest toward best-in-class operational governance

6. Office & corporate operations

• Support corporate office administration and record management
• Maintain organized digital filing systems
• Contribute to building a strong in-office culture and collaborative environment

Key attributes

• Unquestionable integrity
• Systems-oriented thinker who enjoys building structure
• Extremely detail-oriented
• Organized and deadline-driven
• Calm under pressure
• Highly responsive
• Able to balance strategic thinking with hands-on execution
• Comfortable "in the weeds" when necessary
• Empathetic and respectful in all interactions
• Receptive to direct feedback and committed to continuous improvement

Qualifications

• 5+ years of experience in operations, transaction management, accounting, consulting, or commercial real estate
• Multifamily, private equity, or real estate investment experience preferred
• Strong financial and analytical fluency
• Experience improving or implementing business processes
• Advanced proficiency in Excel; fluency in Microsoft Office required
• Familiarity with Google Workspace tools
• QuickBooks Online or similar accounting software experience preferred
• Yardi or other property management software experience preferred
• Bachelor's degree preferred but not required
• Excellent written and verbal communication skills

Please download the full job description for more details.