Tier 1 Helpdesk Technician
The Tech Consultants
Job Description
Job Description
About Us
At The Tech Consultants , we’re passionate about delivering exceptional IT solutions that empower businesses to thrive. For over 20 years , we’ve provided reliable, forward-thinking technology services that our clients trust to keep their operations running smoothly. Our team delivers managed services, cloud solutions, VoIP, cybersecurity, and help desk support to organizations that depend on us for stability, security, and innovation.
As a growing company with a long-standing reputation for excellence, we value creativity, problem-solving, and a deep commitment to top-tier customer service.
Position Summary
The Tier 1 Technician will troubleshoot basic to moderately complex issues, follow established procedures, assist in configuration of system hardware, and escalate incidents when necessary. You’ll work directly with end users, delivering prompt, courteous, and effective support. You will be expected to visit local customer site locations as needed to assist with equipment deployment and troubleshooting with guidance from senior technicians.
Key Responsibilities
- Provide first-level troubleshooting for hardware, software, networking, and cloud-based system issues
- Accurately document all client interactions, steps taken, and resolutions in the ticketing system
- Follow standard operating procedures (SOPs) and knowledge base articles to resolve issues efficiently
- Escalate complex issues to Tier 2 or Tier 3 technicians when appropriate
- Assist with user account management (password resets, access control, onboarding/offboarding)
- Support Microsoft 365 applications, email configuration, and collaboration tools
- Troubleshoot workstation issues including OS performance, printers, peripherals, and connectivity
- Deliver excellent customer service with clear communication and professionalism
- Contribute to internal documentation and knowledge base improvements
Required Skills & Qualifications
- 1–2 years of helpdesk, desktop support, or customer service experience (MSP experience preferred)
- Strong knowledge of Windows OS, basic networking concepts (DNS, DHCP, TCP/IP), and common business applications
- Familiarity with Microsoft 365, Azure AD, and Intune
- Ability to troubleshoot basic desktop, laptop, and printer issues
- Strong written and verbal communication skills
- Customer-first mindset with patience and professionalism
- Ability to multitask and manage time effectively in a fast-paced environment
- Valid California Class-C drivers license
Preferred Qualifications
- Experience working for a Managed Services Provider (RMM/PSA tools, multi-client environment)
- CompTIA A+, Network+, or equivalent certifications
- Basic understanding of cybersecurity best practices
- Exposure to Kaseya tools
What We Offer
- Competitive salary and benefits
- Professional development opportunities and certification support
- Growth paths into Tier 2/3, project engineering, or cybersecurity roles
- Collaborative team environment with strong leadership support
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Tier 1 Helpdesk Technician in Los Angeles, CA vacancy
- Apex Technology, Inc. in Los Angeles is seeking a Help Desk Technician to provide hands-on Tier 1/2 support for desktops, laptops, and networks. You will diagnose issues across Windows, macOS, iOS, Android, and Linux, and document solutions in our ticketing system. This...Suggested
$33 - $38 per hour
Consolidated Precision Products (CPP) in Cudahy is currently looking for a Maintenance Mechanic for 2nd Shift (1:30pm -10:00pm) to join our team! This role will be reporting to our Operations Manager at our Aerospace Manufactory in Cudahy, CA. This is a great opportunity...SuggestedHourly payPermanent employmentFull timeShift workWeekend workAfternoon shiftConsolidated Precision Products
Cudahy, CAmore than 2 months ago- ...Maintenance Mechanic 1 (3rd Shift) Join our amazing production team in Commerce, CA (just north of the Citadel). We're looking to add a Maintenance Mechanic 1 to assist in one of our three production shifts. Maintenance work hours are subject to vary. In this role...SuggestedHourly payLocal areaShift workNight shift
$24.1 - $37.73 per hour
...Security Installer 1 Johnson Controls is a global company focused on smart, healthy, and sustainable buildings, fire protection... ...Win as one team by coordinating with supervisors, experienced technicians, and customers, while sharing accurate updates and documentation...SuggestedHourly payContract workFor subcontractorLocal area$69.68k
...Posted Max Pay Rate USD $180,000.00/Yr. ID 2026-19522 Category Body Technician Position Type Regular Full-Time Location : Postal Code 90043... ...Blvd Remote No Posted Min Pay Rate USD $69,680.00/Yr. Posted Max Pay Rate USD $180,000.00/Yr. Prioritization Tier 1 – Priority...SuggestedMinimum wageFull timeApprenticeshipLocal areaImmediate startRemote workCrash Champions
Los Angeles, CA1 day ago$18.5 - $21 per hour
...Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a Employer Match Generous Paid Time Off program 8 Holidays and 1 Floater Holiday Other Physical Requirements Vision (Near, Distance) Sense of Sound - Able to hear in normal audio range...Shift work$19 - $25 per hour
...Maintenance Technician 1 (3rd Shift) Join our amazing production team in Commerce, CA (just north of the Citadel). Provide maintenance support and repairs to production machinery and facility for a 24 hr. / 7-day manufacturing operation. Additionally, performs the duties...Hourly payShift workNight shiftWeekend work- ...Regional Travel Required Field Technician Level 1 Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment, and initial site preparation...
ADEX
Los Angeles, CA17 hours ago - ...for all clinical trials. Job Information Date Opened 04/02/2026 Job Type: Full time Industry: Pharma Work Experience: 0-1 year Salary: 85000 City: Los Angeles State/Province: California Country: United States Zip/Postal Code: 94501 Job...Full timeWork experience placement
Allen Spolden
Los Angeles, CA17 hours ago - Apex Technology, Inc. in Playa Vista, Los Angeles, is seeking a Help Desk Technician to deliver hands-on Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and app issues and follow established...Full timeRemote work
$35.43 - $42.52 per hour
...Angeles is seeking an experienced Operations & Security Support Technician with excellent technical skills to work full‑time in our... ...additional point of contact for technical support, delivering Tier 1, 2, and 3 assistance in collaboration with the Help Desk and Infrastructure...Hourly payFull timeTemporary workLocal areaFlexible hoursNight shift- ...Environmental Field Technician Envirocheck is a growing company and has exciting opportunities for "A" players on our team. Job Summary Our environmental field technicians / consultants (Level 1) provide clients with advice regarding potential contaminant presence...
Envirocheck
Burbank, CA3 days ago $28 per hour
...Protech Calibration Technician ApprenticeProtech Automotive Solutions and its affiliated brands... ...quality-focused teammates to provide top tier service to our customers.In this paid apprenticeship... ...& Holidays – Can begin accruing day 1.Career growth opportunities – we promote...Hourly payWeekly payApprenticeshipImmediate startProtech Automotive Solutions
Los Angeles, CA2 days ago- ...genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.Data Center Technician IThe Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email,...Local areaRemote workNight shift
Databank
Los Angeles, CA17 hours ago - Job Summary This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance. This Is What You'll Do Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs,...Full timeTemporary workWork at officeImmediate startFlexible hoursShift workWeekend workAfternoon shift
Octapharma Plasma
Santa Fe Springs, CA4 days ago $27 - $37 per hour
...on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding... ...0am) Purpose The purpose of the Additive Manufacturing Support Technician position is to support production by maintaining a clean, safe,...Temporary workFor contractorsFor subcontractorFlexible hoursShift workRotating shiftAfternoon shift- ...Description The Mechanic 1 systematically diagnoses, trouble-shoots, repairs, and replaces defective components on the following: passenger cars & vans; limousines, funeral coaches, light, medium & heavy-duty trucks; specialized vehicles, utility & heavy-duty trailers...Local area
Forest Lawn Memorial-Park Association
Los Angeles, CA1 day ago - ...various vehicles. brakes, alignment, timing belts,struts ect. 1000 dollar signing bonus paid in 90 days 8 to 5 Monday thru Friday--- 1 week paid vacation. 401k 7935 Santa Monica blvd west Hollywood ca 90046 Responsibilities: Repair automobiles Perform routine...Relocation packageMonday to Friday
Bradford Wheeler
West Hollywood, CA12 days ago - ...complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Mechanic, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess 2 years of experience and/or...Weekly payFull timeImmediate start
Mavis Tire Supply
Glendale, CA9 days ago $41.94 - $46.64 per hour
Data Center Operations Technician IV - (LA1) (1668) 2 days ago Be among the first 25 applicants... ...and internal customer demands are met. A Tier IV technician develops creative approaches... ...the essential functions. Ability to stand 1/3 - 2/3 of the time. Ability to walk 1/3...Full timeTemporary workFor contractorsCurrently hiringVisa sponsorshipWork visaFlexible hoursShift workNight shiftAfternoon shift$10k
...service. What It Takes: Driving Experience: 1 + years of commercial driving experience... .... HVAC Experience: 1+ year of HVAC technician experience preferred. A Desire to Grow: Strong... ...Will you grow with us? You’re Guaranteed Top-Tier Benefits: At Axis, we prioritize the well-...Hourly payFull timeTemporary workSummer workSeasonal workWork at officeLocal areaRelocationShift workNight shiftRotating shiftWeekend work$28.85 per hour
Under the supervision of the Manager, Customer Care, the Customer Care Technician is a Tier 1/Tier 2 support position and information technology generalist who directly supports the Southwestern Law School community while maintaining the highest level of customer satisfaction...Work at officeImmediate startRemote work- ...a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The... ...Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians. Network Management:...Work at officeLocal areaRemote workFlexible hoursAfternoon shift
TeamLogic IT, Woodland Hills, CA
Los Angeles, CA22 days ago $23 - $27 per hour
...Westlake is hiring more than one Maintenance Technician for River Park, and we may have additional... ...benefits package, which includes: ~Top-tier medical, dental, and vision coverage (... ...campuses in Los Angeles and approximately 1,600 students enrolled in grades 7–12. Classes...Hourly payFull timeFor contractorsSeasonal workLocal areaMonday to FridayShift workAfternoon shiftHarvard-Westlake School
Studio City, CA4 days ago- ...need. **Job Category** Retail **Position Summary** The Maintenance Technician is an entry level position in which you will be an integral part... ...** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job...Daily paidMinimum wageFull timeTemporary workPart timeLocal areaFlexible hours
Bridgestone Americas
Alhambra, CA2 days ago $21.63 - $35.52 per hour
...Senior TechnicianThe Senior Technician position requires your talent and technical expertise to diagnose drivability and electrical systems... ...Our Crew Knows BenefitsMedical, Dental and Vision – Starting day 1 for all our teammatesPaid vacation and holidaysOn-the-job...Daily paidMinimum wagePrice workTemporary workLocal areaBridgestone Americas
Montebello, CA1 day ago$16.15 - $24.23 per hour
...Because who you are is what we need.Position SummaryThe Automotive Technician plays a pivotal role within our automotive service team. As a... ...Our Crew Knows BenefitsMedical, Dental and Vision – Starting day 1 for all our teammatesPaid vacation and holidaysOn-the-job...Daily paidFull timeTemporary workPart timeLocal areaBridgestone Americas
Venice, CA2 days ago$20.13 - $30.25 per hour
...Job Category Retail Position Summary The Automotive Technician plays a pivotal role within our automotive service team. As a vital... ...KNOWS BENEFITS ~ Medical, Dental and Vision – Starting day 1 for all our teammates ~ Paid vacation and holidays ~ On-the...Daily paidMinimum wagePrice workFull timeTemporary workPart timeLocal areaFlexible hoursBridgestone Americas
Glendale, CA1 day ago$17.5 - $26.3 per hour
...larger mission to Serve Society with Superior Quality.The Automotive Technician plays a pivotal role within our automotive service team. As a... ...Crew Knows Benefits:Medical, Dental and Vision – Starting day 1 for all our teammatesPaid vacation and holidaysOn-the-job training...Daily paidMinimum wagePrice workTemporary workLocal areaArizona Staffing
Glendale, CA6 hours ago$23 - $35.64 per hour
...Job Category: RetailThe Senior Technician position requires your talent and technical expertise to diagnose drivability and electrical systems... ...Crew Knows BenefitsMedical, Dental and Vision – Starting day 1 for all our teammatesPaid vacation and holidaysOn-the-job training...Daily paidPrice workTemporary workLocal areaBridgestone Americas
Pasadena, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tier 1 Helpdesk Technician. Be the first to apply!
Related searches
- feeding technician Los Angeles, CA
- social work technician Los Angeles, CA
- technician intern Los Angeles, CA
- rehabilitation technician Los Angeles, CA
- sterile technician Los Angeles, CA
- valve technician Los Angeles, CA
- endoscopy technician Los Angeles, CA
- x-ray technician Los Angeles, CA
- ekg technician Los Angeles, CA
- senior operations technician Los Angeles, CA