Maintenance Technician

Maintenance Technician

The Maintenance Technician is responsible for performing comprehensive maintenance, repairs, and renovations across multi-family and single-family properties. This position requires knowledge and experience in multiple trades including HVAC, plumbing, electrical, and general maintenance, with a focus on delivering high-quality service while ensuring property safety and resident satisfaction.

Duties and Responsibilities

Technical Responsibilities

• Execute repairs and maintenance in multiple trades including HVAC, electrical, plumbing, and carpentry
• Perform make-ready preparations for vacant units
• Complete preventative maintenance according to schedule
• Maintain building systems including fire alarms, carbon monoxide detectors, and smoke detectors
• Conduct regular property inspections to identify and address potential issues
• Manage common areas and grounds maintenance, including snow removal when applicable
• Identify and correct safety hazards promptly
• Ensure all work meets applicable building codes and safety standards
• Complete renovation and construction projects as assigned

Professional interaction

• Communicate effectively with residents, staff, contractors, and vendors
• Coordinate with external vendors and contractors when necessary
• Maintain professional relationships with property management team
• Provide excellent customer service to residents

Emergency Response & Safety

• Participate in on-call rotation for after-hours emergency response
• Assist in building evacuation procedures when necessary
• Respond to emergency maintenance situations
• Maintain emergency response protocols and safety systems
• Available for holiday and weekend coverage as needed

Administrative Duties

• Respond to and complete work orders promptly
• Document all maintenance activities in the property management system
• Submit detailed reports on work progress and completion
• Provide itemized receipts for materials within 24 hours of purchase
• Maintain accurate maintenance logs and inspection records
• Document annual fire alarm inspections and system tests
• Adhere to company Standard Operating Procedures
• Comply with OSHA safety programs and regulations
• * Additional duties may be assigned by management

Qualifications

Required

• Minimum 2-3 years of hands-on maintenance experience in multi-family or commercial properties
• Working knowledge of HVAC, electrical, plumbing, and carpentry trades
• Understanding of building codes and safety regulations
• Valid driver's license and clean driving record
• Reliable transportation with current insurance
• Ability to pass a background check and drug screening
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service abilities
• Basic computer skills for work order management

Preferred

• EPA certification for HVAC
• Trade-specific certifications (electrical, plumbing, etc.)
• Experience with property management software
• Bilingual abilities (English/Spanish)
• Previous experience in multi-family maintenance

Physical Requirements

Ability to lift and carry up to 50 pounds

Capable of climbing ladders and working at heights

Standing and walking for extended periods

Bending, kneeling, and crouching regularly

Working in various weather conditions

Manual dexterity to use hand and power tools

Visual acuity to inspect work and read instructions

Tools and Equipment

Must provide personal hand tools

Ability to operate power tools and maintenance equipment

Experience with digital devices for work order management

Knowledge of basic diagnostic equipment

Performance Expectations

Complete emergency work orders within 24 hours and routine maintenance requests within 48-72 hours with a minimum 90% resident satisfaction rating

Maintain 100% compliance with safety protocols, building codes, and required documentation while keeping maintenance expenses within budget

Achieve less than 5% callback rate on all completed maintenance work

Perform daily property inspections including curb appeal, common areas, and grounds maintenance with zero safety violations

Maintain professional appearance and communication with a 24-hour response time to resident requests

$50-55K