Cafe Manager

Job Description

Job Description

Description:ABOUT THE POSITION

Canyon Coffee is happy to be expanding into El Sereno with a new retail location opening in fall of 2026. We are seeking an experienced cafe manager to manage this new location and help to create and maintain meaningful community connections with employees, neighbors, and creative collaborators.

We expect the person in this position to understand, incorporate and exemplify the values of Canyon Coffee — including warmth and community, among others — while upholding our commitment to high standards of quality and organization, and managing a sound operation that can hit profitability goals. We hope to be a warm and welcoming addition to El Sereno and contribute to that community collaboratively.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Team Management: lead, motivate, delegate, hold accountable, educate & train
• Create an energetic, coffee & hospitality forward environment that excites both team & guests
• Support, model, maintain and enforce company HR & personnel policies in accordance with city and state law and with support/guidance from company HR and senior management
• Ensure all safety, security and operational standards are met and procedures executed
• Execute seamless transitions between opening, mid, and closing shifts
• Deliver warm, genuine guest experiences and resolve guest concerns with urgency, professionalism and care
• Act as a visible, engaged presence in the respective communities — building relationships with neighbors, local makers, and repeat guests.
• Uphold standards for product quality, with a special focus on coffee excellence
• Maintain all food safety, cleanliness, and organizational practices
• Control food and beverage costs, labor, waste, and cash handling during shifts
• Help train new team members and reinforce best practices.
• Monitor product quality, inventory levels, and presentation standards.
• Assist with and monitor retail setup, restocking, inventory, and merchandising 
• Inventory, Ordering, Invoice / Billing management
• Store/staff scheduling
• Recruiting and training
• Time card management & payroll
• Handle disciplinary meetings and terminations if needed in tandem with company HR
• Communication and conflict management within the team in tandem with company HR
• Conduct team reviews, PIP, disciplinary meetings per company policy and as needed
• Maintain cafe cleanliness and maintenance, troubleshooting as needed 
• Regularly review financial statements and data to catch red flags and find growth opportunities. Work with the team to turn those numbers into practical changes on the floor
• Event planning and execution
• Support brand narrative through all collaborations and popups

Requirements: QUALIFICATIONS, EXPERIENCE, QUALITIES

• At least one year of experience as a manager of a specialty coffee shop
• A genuine & sincere passion for F&B and its relationship to the community
• Ability to maintain composure and professionalism at all times, with peers, employees, guests; proper handling and resolving of issues and conflicts whether among the team or with patrons
• Ability to wear many hats and be fully versed in cafe operations; ability to train and cover any role as needed
• Interest in nurturing & developing growth of others
• Understand the inevitable and necessary connections between team morale, shop efficiency, customer experience and profitability/sustainability of business
• Foundation of financial acumen required for managing a successful small operation: understanding and ability to act upon EBITDA, COGs, P&Ls
• Strong understanding of SOP creation, documentation, implementation, enforcement
• Confident leader with excellent communication and coaching skills
• Organized, detail-oriented, and systems-driven
• Comfortable leading from the floor in what can be a chaotic, fast-paced cafe environment
• Comfortable with or ability to learn and utilize company tech platforms proficiently
• Bilingual (English and Spanish)

PHYSICAL REQUIREMENTS

• Frequent standing, walking
• Ability to occasionally lift or use equipment to move or transport items up to 40lbs
• Frequent bending at the waist, reaching, grabbing, potential squatting, kneeling
• Moving / working indoor and outdoor (patio, deliveries, hospitality) throughout seasons
• Exposure to generally bustling/loud cafe environments, music, guest chatter, street noises, etc.

TECH

We currently use the following programs and software to operate our business. Familiarity / experience with any is always a plus.

• Toast (POS)
• Craftable (recipes, inventory, invoices, extended sales data & mgmt)
• Paylocity (Scheduling, Payroll, HR, Personnel Workflow)
• Slack (company communication)
• Google Suite / Drive
• Ramp (AP/Billing)
• Netsuite (indirect use, company accounting)

COMPENSATION & BENEFITS

• Base Salary: $75,000
• Quarterly Bonus based on well defined success metrics
• Paid Time Off
• Health Insurance
• 401k participation
• Company Discounts
• Work/Life Balance
• Professional Growth and Earning Potential
• Professional, Respectful and Supportive Environment with continued education and review

Canyon Coffee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, gender expression, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.