CC Supervisor

Job Description

Job Description

Call Center Supervisor

Join a Growing Insurance Organization

Del Toro Insurance is looking for an experienced and motivated Call Center Supervisor to lead a team of sales agents in a high-performance call center environment. This role is ideal for a licensed insurance professional who thrives in a leadership position, is driven by results, and enjoys coaching a team to achieve strong sales performance.

If you have experience in auto insurance, team leadership, and call center sales , we invite you to apply and grow with our organization.

Key Responsibilities

• Supervise and support the daily activities of the call center sales team.

• Monitor sales performance and key metrics, providing coaching and feedback to improve results.

• Implement strategies to increase sales conversion rates and customer engagement.

• Assist with recruiting, training, and onboarding new sales agents.

• Manage team schedules and ensure adequate call center coverage.

• Handle escalated customer issues with professionalism and efficiency.

• Ensure compliance with company policies, procedures, and quality standards.

• Work with other departments to support campaigns, promotions, and operational improvements.

Qualifications

• Active Florida 220 Property & Casualty License required

• Minimum 1 year of experience in Auto Insurance

• Minimum 6 months of call center experience

• Proven ability to meet or exceed sales targets

• Strong leadership, coaching, and motivational skills

• Excellent communication and problem-solving abilities

• Experience using CRM or call center software preferred

• Ability to perform in a fast-paced, results-driven environment