Vice President, Operations

Vice President OperationsThe future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2026 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.When you join our Team, you will have the opportunity to contribute and make an impact every single day.OverviewReporting to the CEO, the Vice President Operations owns the delivery excellence across all operations that support the company's retail business, including the Market and Retail Operations Departments. The VP Operations will be instrumental in leading strategic change through the organization. The role provides leadership to our teams, supports the business with strategy, control and insight that ensures we grow and evolve.The VP Operations owns the customer lifecycle and all systems, people and processes needed to deliver price competitiveness and retail contract profitability in line with the company's aspirations, market facing activities involving our customers, industry leading customer care and continuous improvement of efficiency and cost to serve.The role is a member of the SEUS senior management team, sitting on the Company Executive Committee and with overall responsibility for operational excellence, chairs the Operating Committee. Through these roles, the VP Ops has a critical role to play in helping to define and implement business strategy, while shaping and delivering the company's growth ambitions. The role is also responsible for representing the company and its operations externally with customers, brokers and the industry.In this role, you will be involved with the following:Own the following functional areas to provide operational excellence throughout the customer lifecycle:Sales Support, enrollments, billing, collections, contract enforcement and customer careBroker commissions and reporting for all post contract signature activitiesECI system ownership and operational performance enhancementsOwn the following functional areas to deliver industry leading market operations:Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structureReconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance CommitteeForecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposureHU processing, pricing and engagement with Sales on large/complex dealsAnalysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitabilityRegulatory changes and filings associated with our retail business at utility, state and FERC levelOwnership of HUMS & SCOPE and their operational performance and enhancementStrategy and Growth:Implement systems, processes, reporting and controls to drive efficiency and industry leading operational excellence and customer careDevelop key metrics to measure success and improve accuracyImplement expansion plan in accordance with target operating modelCreate structure to help us manage more effectively and reduce cost to serveSupport company growth including new business opportunitiesPrimary relationship holder with key vendors to support our current business and future growthLeadership:Coach, mentor and develop people to be the best they can beDevelop leaders within the company and setting them on a path for managementEstablish and maintain team focus by developing and communicating goalsBe a trusted advisor and business partner to the SEUS VP+ community to support their growth and deliver on their businessTo be successful in this role, you are likely to have the following skills/experience:5-10 years' experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally bothProven experience as a leader in a rapidly growing companyProven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)A good understanding of workflow management and how to implement the changes requiredExperience of stakeholder management and presentation to a senior executive communityProven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operationsPrevious experience working in a global electricity trading environment highly desirableExceptional leadership skills with the ability to develop and communicate a vision that inspires and motivatesStrong influencing and stakeholder management skills and a good reader of peopleAbility to instill confidence and build consensusKnowledge of the electricity industry/marketProven competence in the ability to plan and deliver budgetsStrong business acumen, including industry, domain-specific knowledgeExcellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholdersHas vision, perspective, judgment and common sense and can therefore 'jump in' without the need for detailed knowledge of the situation.Strong critical thinking skillsPassionate about our businessConscientious, empowering and organized and can therefore organize people and resources quickly and efficiently to deliver successful outcomesCan communicate, influence, demonstrate good interpersonal sensitivity and is therefore able to work with people effectively as a leader, team worker and/or subordinateResilient and methodical and therefore can make a habit of successDiversity:Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.