Retail Event Associate NFL SuperBowl SoFi Stadium

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

ROLE OVERVIEW The Retail Event Operations Associate is responsible for carrying out front-line event setup executing logistics for the retail infrastructure at live events and ensuring operational excellence throughout every stage of the fan experience. This role supports the full lifecycle of event retail from merchandise setup and stocking to sales transactions and breakdown while maintaining the highest standards of professionalism and customer service to ensure the Fanatics brand is always positively represented. The Retail Event Operations Associate delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics standards throughout each event. Support fellow team members during setup breakdown and sales operations fostering a fun professional and high-performing environment for both staff and fans. Build and maintain effective working relationships with team members demonstrating a willingness to set and uphold high standards of performance throughout every assignment. Fan & Customer Impact (Obsessed with Fans) Deliver an exceptional fan-first experience by maintaining the highest standards of professionalism and customer service at every touchpoint. Engage warmly and effectively with fans and guests creating an exciting and welcoming retail environment that reflects the Fanatics brand. Handle sales transactions accurately using the Fanatics Point of Sale (POS) system applying basic math skills to count change and balance the bank with precision. Respond to guest and partner needs with a willingness and drive to exceed expectations at every interaction. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Adapt quickly to a fast-paced continuously changing event environment independently identifying and resolving operational challenges as they arise. Contribute ideas and observations to the Retail Event Management Team that improve the organization cleanliness and overall effectiveness of the retail setup. Bring curiosity and a self-motivated approach to learning Fanatics systems processes and tools in order to operate with greater efficiency at each event. Ownership & Execution (Determined & Relentless Mindset) Assist with the loading and unloading of merchandise trucks stocking of merchandise and organization of supplies and equipment with a consistent eye for detail. Maintain the sales floor and stockroom to Fanatics standards ensuring the retail environment is neat organized clean and fully stocked for all events. Demonstrate regular and consistent attendance and punctuality for the full duration of each event or assignment with or without reasonable accommodation. Perform additional responsibilities as assigned by the Retail Event Management Team approaching every task with a determined and relentless mindset. CAPABILITIES & EXPERIENCE YOU BRING Preferred Qualifications: Must be a minimum of 18 years of age. Experience working in a venue retail or merchandise environment with the ability to thrive in a high-energy event-based setting. Strong customer service skills with a friendly self-motivated demeanor and a genuine enthusiasm for meeting new people in an exciting environment. Ability to work independently and responsibly as well as collaboratively as part of a team in a fast-paced and continuously changing environment. Basic math proficiency including the ability to accurately count change and balance a cash bank. Strong communication skills with the ability to interact effectively with supervisors team members and guests throughout all stages of an event. Physical ability to assist with loading and unloading merchandise trucks stocking merchandise and performing setup and breakdown tasks as required. WORK LOCATION On-site: Your work location will be onsite.

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

By submitting your application you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

Fanatics will never ask candidates for money banking information or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting please do not respond and report it here .

Required Experience:

IC