Patient Financial Assistance Counselor

This role is responsible for providing financial support to include- financial assistance application assessment and approval, HPE Medicaid application, pre service estimates, pre service insurance eligibility review, out of pocket review, payment plans to include debt to income assessment, drug co pay assistance and provide a resource for onsite billing questions, international patient billing review and pre-payments.

• Provide optimum face to face service for all patients needing assistance
• Facilitates referrals to Medicaid as applicable
• Completes and approves/denies Financial Assistance Applications/ Epic/Onbase
• Perform insurance reviews for eligibility for hospital and professional services
• Provides estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review
• Support drug co pay application completion / set up drug coverage in EPIC
• Use Cyracom translation devices for all patients requiring translation services
• Review patient bills and provide resolution or provide connection to a resource able to address the issue.
• Take pre payments as well as payments towards payment plans, sets up payment plans
• Review daily EPIC reports and work queues to provide financial follow up
• Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators
• Adheres to contractual guidelines and accepted payer guidelines
• Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause.
• Review International patients and set up pre-payment prior to treatment per MC Policy

This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations.

This position will not consider candidates who require immigration sponsorship at this time or in the future.

MINIMUM REQUIREMENTS

Education: High School or equivalent required. Bachelor's Degree preferred.

Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.

Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .