BDC Consultant - Porsche San Diego

Porsche San Diego is currently seeking a highly motivated; customer focused BDC Consultant to join their team! This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales. Compensation Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000). What will you do? Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance Internet Leads: Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors Follow-up with TO’s to ensure workflows have been executed Review customer needs ensuring each TO is handled personally and promptly Track TO and appointment activity to ensure robust follow up is executed Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling No Show appointments when applicable Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities Portfolio management and Vehicle Exchange: Identify in market service and portfolio customers, outreach and establish needs Consistent communication and collaboration with store leadership to identify next steps for each customer Utilize customer retention software effectively Ensure execution of agreed activities Track all activity Misc Understand the importance and benefits of this role to retail operations Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange Provide an outstanding customer experience to ensure all customers feel valued and welcome What Are We Looking For 2-4 Years of Customer Service or Sales Experience Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint) Strong organizational skills Experience in automotive industry a plus Experience using CRM tools, Automotive CRM a plus Familiarity with dealership operations a plus Familiarity with BDC functions is a plus Experience reviewing and improving processes to increase efficiencies High school diploma Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Pay We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.42 - $36.23 USD per hour. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman