Administrative Assistant

Position Title: IAP Support Specialist

Schedule: Full-Time, Monday-Friday, 8:00AM – 4:30PM; In-Office every Monday and based on business and dept needs.

Location: Hybrid; Nashville, TN

Reports To: IAP Manager

Position Summary

The IAP Support Specialist serves as a resource to ensure operational excellence for the Tennessee Department of Health Ryan White Part B (RWPB) AIDS Drug Assistance Program (ADAP), which is comprised of the Insurance Assistance Program (IAP) and the HIV Drug Assistance Program (HDAP). HDAP is managed internally by the Tennessee Department of Health (TDH), while IAP is administered through a third-party vendor.

The overarching goal of this position is to improve the health and well-being of low-income Tennesseans living with HIV by ensuring year-round, uninterrupted access to HIV medications for all program enrollees. The IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations.

This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.

Essential Duties and Responsibilities

Program Support and Enrollment Assistance

1. Serve as the primary point of contact of Ryan White field case managers seeking real-time assistance with Insurance Assistance Program (IAP) enrollment, eligibility, renewals, and participation.

2. Provide guidance regarding program policies, procedures, documentation requirements, and enrollment processes.

3. Assist with troubleshooting enrollment barriers and resolving issues that may impact clients’ access to insurance coverage and HIV medications.

4. Ensure accurate and timely communication regarding program updates, enrollment requirements, and procedural changes.

Client and Case Management Support

1. Collaborate with medical case managers throughout Tennessee to identify and resolve issues affecting HIV/AIDS clients.

2. Support efforts to remove barriers to care and medication access for eligible clients.

3. Research and resolve client-specific concerns while ensuring compliance with program guidelines and confidentiality requirements.

4. Promote a client-centered approach focused on continuity of care and access to treatment.