Front Desk Agent

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.

• Handles cash, credit card information and goods at the property

• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $17.00 - $18.00

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)

• Medical, Dental & Vision Insurance

• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match

• Paid Vacation and Sick Time

• Paid Holidays

• Tuition Reimbursement

• Flexible Spending Account

• Company Paid Life Insurance

• Company Paid Short-Term Disability Insurance

• Long-Term Disability Insurance

• Employee Assistance Program

• Hotel Discounts – for You, Your Friends and Family

• Wellness Programs

• Monthly Employee Appreciation Activities & Events

• Learning and Development Opportunities

• Employee Referral Program

Qualifications

Skills

Preferred

• Utilize Personal Computer: Novice

• Microsoft Office: Novice

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Team Player: Works well as a member of a group

Motivations

Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.