Operations Support Specialist

This role is open to current TransWest Team Members only Compensation $30.00- $33.00 / Hour Benefits Medical, Dental, Vision & Life Insurance 401k with matching Annual pay raises Holiday pay Up to 80 hours of paid time off per year, with increases based on tenure Responsibilities Labor and Payroll Controls: Audits timecards daily, ensures minute by minute accuracy, break compliance, and prevents time-card fraud; partners with Finance and Payroll to support on time payroll and accurate client billing. Charter and Special Events support: Approves or denies charter requests based on defined criteria, communicates directly with the client, prepares event materials (including maps and signs), assigns and trains drivers, and tracks/report charter performance. Scheduling & Dispatch Support: Provides coverage and assistance for scheduling projects and covers dispatch operations when needed. Quality Compliance: Tracks route changes and PGM tickets, ensuring all operational updates comply with internal policy and State/Federal labor and DOT requirements. Risk Reduction: Improves labor law and DOT compliance, reducing exposure to penalties, grievances, and audit findings. Cost Control: Prevents payroll errors, timecard theft, billing errors, and unapproved labor costs. Operational Efficiency: Streamlines coordination across departments and reduces rework, escalations, attendance coaching and service disruptions. Perform other duties as assigned. Requirements Must be at least 21 years of age Ability to follow written and verbal instructions Strong attention to detail and accountability. Strong bias for action. Minimum of 1 year of supervisory or team lead experience, including coaching, scheduling, or overseeing daily operations Payroll experience, including reviewing timecards, resolving discrepancies, or supporting timesheet audits. Follow-up with Drivers and Supervisors directly and as needed to ensure punch detail is accurate. Strong understanding of time and attendance systems, including tracking hours worked, managing time-off requests, and ensuring accurate recordkeeping Minimum of 3 years of customer service experience, preferably in a fast-paced or operations-focused environment Proficient in Microsoft Office Suite, with intermediate skills in Excel (data tracking, basic formulas), Outlook, and Word Internal candidates must be in good standing, including satisfactory performance, positive attendance record and emulate the TransWest Core Values #J-18808-Ljbffr TransWest Mobility