Account Manager - Sales Support

About the Goodfellow Group

Founded in London in 1946, Goodfellow is a global leader in advanced materials, enabling innovation globally across high-tech sectors including aerospace, medical research, electronics, and green energy. With a portfolio of more than 170,000 specialist products , we support scientists, engineers, and manufacturers worldwide in transforming ideas into real world solutions.

Today, the Goodfellow Group combines global reach with deep materials expertise . Operating from key hubs across Europe, the United States, and China, we provide advanced materials, precision engineering, and world-class testing capabilities to organisations at the forefront of research and technology. Backed by Battery Ventures , we continue to invest in growth through international expansion and strategic acquisitions.

Our operations are centred around three key manufacturing and scientific hubs:

Huntingdon, Cambridgeshire (UK) – Our headquarters and Advanced Materials Centre , where more than 170,000 advanced materials and reference standards are stocked, processed, and distributed to customers worldwide.

Baltimore, USA – Our Precision Engineering Centre , an advanced laser microfabrication and manufacturing facility delivering highly specialised engineering solutions.

Switzerland – Our Swiss Competence Centre , providing world-leading materials testing, characterisation, and analytical capabilities.

In addition, we maintain sales offices in Pittsburgh (USA) and Shanghai (China) , ensuring close support for customers in key global markets.

Across the Goodfellow Group, we are united by a commitment to technical excellence, collaboration, and sustainable innovation . Whether your passion lies in science, engineering, technology, or business, you’ll find opportunities here to develop your career while helping shape the future of advanced materials.

Job Overview:

The role of the Account Manager, Sales Support is to own D365 order entry/maintenance, drive engineering follow-up on delivery dates, and partner with VP of Engineering to keep project deliveries accurate; back up the inbound-lead process as needed. The focus of this role will be Sales Support.

The Account Manager - Sales Support would be expected to meet with assigned customers both virtually and in-person while working to sales targets while maximizing both margins and gross sales. The position will require some travel within the US with occasional travel internationally.

There will also be an expectation that the job holder will work with the Regional Sales Manager as well as other members of the sales team and company management to contribute to the strategy and direction of the Sales function.

Key Responsibilities:

· Customer enquiry, order, and opportunity management.

· Develop and manage sales with current and new customers.

· Proactively identify and respond to potential sales, purchasing or marketing opportunities.

· Grow territory & customers revenue while maintaining or increase average margin percentages.

· Manage the enquiry processing for Cat Extension & Non-Cat products.

· Customer database management within Salesforce.

· Develop Goods In, Packing, and Shipping routines.

· Assist Accounting in Past dues.

Education/Experience Requirements:

· Undergraduate degree: scientific discipline preferred (engineering, physics, chemistry, etc.)

· AND / OR sales experience into industries using engineering, physics, chemistry or specialist materials e.g. ceramics, polymers, alloys, metals, etc.

· Excellent presentation skills including writing and editing PowerPoint or Prezi.

· Developing influencing, negotiating and relationship building skills both internally and externally.

· Excellent telephone and listening skills.

· Experience in and willingness to visit customers face to face on occasion.

· Ability to teamwork, drive communication and collaboration, ability to work on own initiative, proactive approach.

· Creative and results driven.

· Excellent written and spoken communication skills.

· Advanced spreadsheet skills, ability to extract and analyze data.

· Experience using CRM and analyzing customer data in Excel.

· Knowledge of other languages would be an advantage.

· Well-organized with a customer-oriented approach.

There is a base salary dependent on experience and company commission scheme.

There are additional benefits including: company medical insurance scheme, 401K scheme, dental, vision and disability insurance and Life Assurance.