Client Services Director, IT Staffing

Job Description

Director of Client Services, IT Staffing

Cincinnati, OH (Remote/Hybrid Client-Facing)

We’re seeking a Director of Client Services to help expand and elevate sales across two established, high-impact client relationships while also generating new growth in the Cincinnati market. This is a fully remote role with regular in-person client visits, so the ideal candidate must be based in or near Cincinnati, Ohio. This role is ideal for a proven IT staffing sales and/or account management professional who is highly self-directed, relationship-driven, and comfortable owning outcomes.\n
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What You’ll Do

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• Own account strategy and execution for two core client relationships, including growth plans, stakeholder mapping, and expansion opportunities.
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• Serve as the primary point of contact for client leadership, retention, satisfaction, and increased spend.
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• Partner with recruiting and delivery teams to ensure quality, speed, and consistency in IT staffing outcomes.
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• Identify, qualify, and close new mid-market opportunities locally (net-new logos).
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• Conduct regular client touchpoints (virtual and onsite): QBRs, performance reviews, workforce planning sessions, and relationship maintenance.
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• Track and report activity, pipeline, and account performance; maintain accurate documentation and forecasting.
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• Operate with high autonomy, prioritizing effectively in a remote environment.

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What You Need

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• Minimum 5 years of experience in IT staffing sales and/or account management.
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• Proven ability to grow existing accounts (expansion within current clients).
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• Comfortable prospecting and developing new mid-market business locally.
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• Highly self-motivated with strong time management and able to operate independently in a fully remote role.
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• Strong client presence and ability to build credibility with hiring managers and decision-makers.
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• Experience managing complex IT staffing accounts (multiple stakeholders, ongoing requisitions, changing priorities).

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Job Number 8164