Sales Coordinator

Sales Coordinator

The Sales & Distribution Coordinator serves as the link between Sales, Operations, Manufacturing, and Retail partners. This role coordinates all aspects of outbound distribution, ensuring orders are delivered accurately, on time, and with proactive communication. The Coordinator also supports new distribution partnerships, maintains critical documentation, and continuously improves distribution workflows and customer service.

Essential Duties / Responsibilities:

• Proactively coordinate outbound deliveries, pickups, and customer scheduling.
• Serve as the primary point of contact for retail and manufacturing partners regarding deliveries.
• Prepare and distribute manifests, COAs, invoices, and required shipping documentation.
• Maintain delivery calendars and ensure scheduling accuracy.
• Track and resolve delivery issues, returns, and customer requests.
• Maintain customer records, documentation, and communication logs.
• Generate operational reports and KPI dashboards related to deliveries, service levels, and order fulfillment.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Develop and maintain SOPs for distribution workflows.
• Support physical deliveries where possible

Measures of Success:

• On-time delivery performance
• Order and documentation accuracy
• Customer response times
• Successful onboarding of new distribution partners
• Customer satisfaction
• Process improvements implemented
• Delivery exception resolution time

Required Skills:

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• High attention to detail and ability to manage multiple priorities.
• Experience with ERP, inventory, or distribution software (Distru preferred).
• Customer service, logistics, or sales support experience preferred.
• Proficiency in Microsoft Office and Google Workspace.

Education and Experience:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting preferred.
• At least two years of related experience required.

Specific state regulatory requirements also include verification, confirmation, or completion of the following:

• Must be twenty-one (21) years of age; pursuant to A.R.S. §36-2801.10
• Must consent to a criminal background check performed by the Company and/or the Arizona Department of Health Services, pursuant to A.R.S. § 36-2804.01
• Employment offers are contingent upon successful completion of the criminal background check conducted by the Arizona Department of Health Services, pursuant to A.R.S. §36-2804.01 and A.R.S. §36-2801.10
• Valid Arizona State-Issued ID

Benefits:

• Medical, Dental, and Vision Benefits
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Time Off