Senior Manager, Residential Operations

Los Angeles, CA Senior Manager, Residential Operations USC Housing, a division of USC Auxiliary Services, is committed to providing an exceptional residential experience for students, faculty, and staff across more than 50 properties both on and off campus. The Senior Manager, Residential Operations will lead operations at the USC Village and other assigned residential communities in a fast‑paced 24/7 environment. Key Responsibilities Provide strategic and operational leadership for USC Housing communities. Lead, coach, and develop managers and large frontline teams, including union staff, with a focus on employee engagement, performance, and accountability. Foster a positive work environment by proactively addressing employee relations issues, resolving conflicts, and supporting staff development. Oversee all aspects of building services operations, including custodial services, light maintenance, inspections, and readiness for occupancy. Ensure timely and high‑quality completion of work orders, leveraging systems and data to monitor performance and improve efficiency. Manage large‑scale operational cycles such as student move‑in, move‑out, summer conference programs, and deep‑cleaning initiatives. Conduct daily walkthroughs of facilities to proactively identify issues and maintain a “white glove” residential experience. Partner with cross‑functional stakeholders such as Facilities Planning & Management, Residential Education, Customer Service, and external vendors. Support retail operations within USC Village in collaboration with property management partners. Plan and manage budgets, including staffing, supplies, equipment, and inventory. Lead sustainability efforts aligned with USC’s zero‑waste and environmental goals. Ensure compliance with university policies, safety standards, and regulatory requirements. Serve as an on‑call leader for emergency response, including after‑hours and weekend incidents as needed. Perform other related duties as assigned or requested. What Success Looks Like Strong staff engagement, improved morale, and a culture of respect and accountability. Effective coaching and alignment of managers with different leadership styles. Seamless execution of move‑in and move‑out operations across hundreds of units. Proactive, high‑touch service delivery that anticipates and resolves issues quickly. Strategic thinking that balances immediate operational needs with long‑term planning. Minimum Requirements Bachelor’s degree (or equivalent combination of education and experience). Minimum of 5 years of relevant management experience, including leading managers. Valid California driver’s license. The position will participate in the Department of Motor Vehicles Pull Notice System; a DMV record will be required as a final condition of employment. Experience at the university level in Auxiliary Services or a similar environment. Preferred Requirements Master’s degree. Management level experience in USC Auxiliary Services. Work Environment & Expectations Onsite role based at USC. Monday–Friday schedule with 24/7 on‑call responsibility for emergencies. Required availability during critical periods, including student move‑in (August–September) and move‑out (May). Ability to respond onsite as needed for urgent operational issues. The Trojan Family Rewards Robust healthcare options. Retirement plans with employer contributions. Tuition benefits for employees and their dependents. Annual base salary range: $95,229.79 – $98,000. The successful candidate must demonstrate a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well‑being, open communication, and accountability. #J-18808-Ljbffr Veterans in Healthcare