Service Advisor
Southtowne Mazda
The Service Advisor at Southtowne Mazda represents the brand, the company, and drives customer satisfaction and repeat business. A friendly and enthusiastic attitude is required, along with strong communication and customer service skills. QUALIFICATIONS:
- Friendly and enthusiastic attitude.
- Able to work in a fast-pace environment.
- Personal and professional integrity.
- Proficient computer skills.
- General understanding of mechanical/technical terms
- A desire for a long-term career with a growing organization.
- Greet customers promptly.
- Perform visual walk-around inspections, and clearly record customer interests and concerns accurately on repair orders.
- Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow-up time.
- Monitor the progress of each vehicle throughout the day, and update customers frequently.
- Verify that the final invoice reconciles with the work performed on the car repair order.
- Explain all completed work and charges to customer.
Vacancy posted 2 hours ago
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