Senior Clinical Administrative Coordinator

Senior Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Clinical Administrative Coordinator provides essential administrative and operational support to the Behavioral Health Services Team (BHST), primarily based at the Community Transition Center. This role ensures the accuracy and integrity of behavioral health and probation records, supports data entry and reporting functions, and maintains compliance with documentation standards. Serving as a key liaison between providers, clients, and partner agencies, the coordinator facilitates communication, manages clinical files, and supports daily operations to enhance service delivery and client care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer paid on-the-job training. The hours during training will be 8:00am to 5:00pm PST, Monday - Friday.

Primary Responsibilities:

• Audit data entry and ensure quality assurance for behavioral health and probation electronic records, maintaining data integrity for screened clients.
• Create, maintain, audit, and purge clinical files across multiple BHST locations in compliance with documentation standards.
• Review clinical documentation for technical completeness and regulatory compliance.
• Coordinate requests and secure delivery of behavioral health records from the California Department of Corrections and Rehabilitation (CDCR).
• Access and utilize CDCR electronic systems, including the Benefit Application Support System (BASS) and Secure File Transfer Portal (SFTP).
• Identify and report process or equipment issues; support the Program Manager in implementing improvements and operational enhancements.
• Record and maintain accurate meeting minutes to ensure proper documentation and follow-up actions.
• Provide scheduling support and coverage to maintain smooth BHST operations.
• Assist BHST leadership with hiring coordination, including interview scheduling and onboarding logistics.
• Support client screenings and check-ins to facilitate timely access to services.
• Collaborate with leadership to ensure data accuracy and effective data organization.
• Respond to incoming calls promptly and professionally, offering information and assistance to clients and visitors.
• Coordinate with Probation, Community Treatment Partners, Behavioral Health Services, and Optum to manage incoming service requests.
• Maintain access to County Electronic Health Records (EHR) and the Probation Case Management System, handling Protected Health Information (PHI) in compliance with regulations.
• Adhere to HIPAA regulations and all applicable Privacy and security standards.
• Perform additional duties as assigned to support the mission and operations of the BHST.

Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the 'go-to' resource for information. The flexibility to work evening hours will also be required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and/or equivalent work experience
• Must be 18 years of age OR older
• 2+ years of Administrative/clerical and/ or customer service experience using phones and computers as primary job tools
• Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Intermediate knowledge of Microsoft Excel (ability to sort, knowledge of basic formulas & graphs), Power Point and OneNote
• Ability to travel up to 25% of the time to other regional offices within San Diego, CA as needed
• Must have reliable transportation and a valid driver's license
• Reside within commutable distance of 3880 Rosecrans St San Diego, CA 92110
• Ability to work full-time, Monday - Friday between 8:00am - 5:00pm PST including the flexibility to work occasional overtime given the business need and weekends

Preferred Qualifications:

• Knowledge of the system of care in San Diego, CA

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.