Mobile Associate, Bilingual Preferred Retail Sales at T-Mobile Montgomeryville, PA

Mobile Associate, Bilingual Preferred Retail Sales job at T-Mobile. Montgomeryville, PA. Job Overview Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. This is a learning role where new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate you will be required to successfully complete new employee training. Job Responsibilities Build proficiency related to serving and selling to customers while providing a world‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey whether online through Customer Care or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices. Approach service and sales needs with composure, integrity and compassion. Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate how our ever‑expanding coverage stacks up in a customer’s neighborhood providing a lightning‑fast LTE network. Show why T‑Mobile plans and services will let customers live unlimited, feel the love, stay connected and go further. Complete training on T‑Mobile in‑store experience new skills and processes, knowledge of systems and reference resources. Make the most of shift time by consistently seeking out information between customers, learning about innovations in wireless and technology. Establish relationships with and partner with T‑Mobile employees across channels including business and customer service to collectively own the customer experience and resolve issues creating a seamless run‑around‑free environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment. Education and Work Experience High School Diploma/GED (Required) At least 6 months of customer service and/or sales experience. Retail environment preferred. Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required) Willingness to work alongside peers and store leaders learning and sharing ideas while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00 plus $5.00 per hour training pay. Compensation Within the first 90 days working at T‑Mobile Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, every employee at T‑Mobile is eligible for an Annual Stock Grant. Benefits At T‑Mobile our benefits exemplify the spirit of One Team Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—totaling about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑and‑long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance and access to commuter and transit programs. Equal Opportunity Employment T‑Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1‑… #J-18808-Ljbffr Itlearn360