Student Support Officer

Job Type Full-time Position Overview The Miami Foundation is building the home base for generosity and community impact in Greater Miami. Since 1967, the Foundation has invested over $900M to strengthen our community, partnering with more than 1,000 partners and over 60,000 donors. By accelerating leadership, generosity, and belonging across Miami, we inspire people to become changemakers and create ways for donors, nonprofits, leaders, and locals to work together on solutions for our community. Everyone has a role to play in creating a thriving Greater Miami. Position Description The Student Support Officer will lead the administration of the Student Emergency Aid Program and provide wrap‑around support services to all scholarship recipients. This role is responsible for managing emergency aid disbursement, conducting proactive student check‑ins, and connecting students to academic, financial, and personal support resources. The Student Support Officer plays a critical role in helping students navigate short‑term crises, persist through academic challenges, and remain on track to degree completion. Department Impact FLSA Status Exempt Pay Range $62,000–$72,000, commensurate with experience and qualifications Reports to Scholarships Director Funding Information This is a grant funded position with funding guaranteed through December 2028. Duties & Responsibilities Emergency Aid Program Management Oversee the administration of student emergency aid funds, including eligibility verification, documentation review, and timely disbursement. Provide check‑ins with emergency aid recipients before funds are disbursed to confirm continued need, after funds are distributed, and at the end of the semester to confirm term completion and enrollment for the next academic term. Track emergency aid usage, student outcomes, and program data for internal reporting and evaluation. Ensure compliance with program guidelines, funder requirements, and internal policies. Student Support & Wrap‑Around Services Provide individualized outreach, coaching, and short‑term case management support to scholarship recipients experiencing financial or personal challenges. Identify barriers to student persistence and collaborate with students to develop action plans and referrals. Connect students to relevant campus‑based and community resources and follow‑up to ensure they receive the support needed. Maintain supportive, student‑centered communication through phone calls, messages, and virtual meetings. Collaboration & Communication Partner with scholarship program staff to coordinate support and share relevant insights. Serve as a point of contact for students accessing emergency assistance. Contribute to continuous improvement of student support processes and program design. Work closely with the scholarships team to promote these services to recipients. Gather student testimonies as needed. Partner with the Community Engagement team to build and maintain an expert‑level understanding of programs and services across local nonprofits. Requirements Experience Bachelor’s degree in education, social work, counseling, or a related field preferred. At least 2 years of experience working directly with college students, student support services, or education‑focused nonprofit programs. Abilities Deep understanding of student needs and community resources in South Florida. Demonstrated commitment to equity, student success, and trauma‑informed practice. Skills Student‑centered advising and coaching. Crisis response and problem‑solving. Program administration and data tracking. Clear, compassionate communication. Strong organizational skills and ability to manage sensitive financial and personal information. Benefits We offer a comprehensive and generous benefits package which includes medical, dental, and vision insurance, a 403(b)-retirement plan, flex spending and dependent care accounts, professional development stipend, paid time off, cell phone stipend, gym reimbursement, and the opportunity to establish a Staff Donor‑Advised Fund (DAF) with a modest match from the Foundation. Accommodations Please reach out to View email address on click.appcast.io if you need any accommodation in applying. Equal Opportunity Statement The Miami Foundation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. The Miami Foundation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr The Miami Foundation