Human Resource Business Partner

First Cash Human Resources Business Partner (Regional HR Manager)

This position is responsible for being a Strategic Business Partner with the Regional Manager, District Managers and field operations teams in order to provide a broad range of support including employee relations, performance management, recruiting, compensation, coaching, counseling, training, and succession planning. It is the responsibility of the Human Resources Business Partner to ensure fair and equal practices for all team members while supporting the vision and mission of the Division and the Company. This position requires a combination of travel, as assigned US regions/necessary support requires, and office attendance at our Downtown Fort Worth headquarters.

General Duties and Responsibilities:

• Proactively develops business partner relationships with the Regional Manager, District Managers, store management and support representatives for which he or she supports (each HRBP supports approximately 175-200 pawn shops and 1,000+ employees).
• Works with Regional Manager, District Managers, and store management to proactively motivate and effectively manage & support their teams.
• Supports assigned regions, providing hands-on and strategic input, insight, and advice on people-related issues.
• Conducts day-to-day performance management guidance to line managers and travels in support of training, development and culture initiatives.
• Helps various levels of operations managers deal with organizational, people, and change-related issues.
• Creates strategic ways to improve the relationship between the company's leadership and its employees.
• Ensures a strong understanding of laws and regulations to help the company stay in compliance.
• Serves as talent management expert by ensuring that high-talent performers are recognized and provided opportunities to grow and develop.
• Works with Regional Manager and District Managers to think ahead about their talent needs and future recruiting needs.
• Partners with recruiters and management for recruitment ad needs and staffing strategy for the region.
• Is available for team members to listen to their issues, respond, and mediate when necessary.
• Serves as an impartial resource for employees on any HR-related issue in order to provide guidance and assistance as necessary.
• Provides support, as needed, related to on-boarding processes.
• Serves as a general employment contact, managing employment-related phone calls and inquiries for the Region.
• Responsible for providing input to update Employee Handbook, LOA guide, HR forms, and policies.
• In coordination with the Compensation team, provides applicable advice and support related to compensation-related matters.

Minimum Qualifications:

• College Degree required, or equivalent experience
• Minimum 5-7 years of experience as a Human Resources Generalist, HR Manager, or equivalent function.
• 1-3 years of management experience, preferably in a multi-unit environment
• This position requires regular travel. Employees must have and maintain a valid driver's license and reliable means of transportation.
• Strong computer skills including Microsoft Office, Word, Excel and PowerPoint
• Ability to work independently
• Ability to multi-task and prioritize
• Demonstrated ability to apply sound judgment and apply policy, procedures and practices consistently and impartially.
• Detail-oriented
• Excellent interpersonal, listening, verbal, and written communication skills

Physical / Work Posture Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional to frequent periods of travel (via automobile, move about airport, air travel, etc.).
• Occasionally move about inside the office to access office machinery, materials, etc.
• Must be able to lift up to 15 pounds at times.
• Constantly operates a computer and other office machinery.
• Continuously communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).

Work Hours – HRBPs will work 40+ hours a week, typically Monday-Friday. However, hours worked are based on the needs of our retail business, which operates 7 days/week.

Work Environment:

• In-office environment.
• Travel required, as necessary and assigned.
• Due to the nature of the job (employee needs and relations), after hour calls and calls on the weekends is expected.
• The noise level in the work environment is usually quiet. May be exposed to dust, fluctuation in inside temperatures and electro-magnetic radiation as in a computer screen.

Note: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. FirstCash Holdings, Inc. is an Equal Opportunity Employer