Patient Services Representative

Patient Services Representative

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Job Summary: Tryfacta is seeking a Patient Services Representative for our client in Las Vegas, NV 89107, USA. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please apply now!

Position Title: Patient Services Representative

Location: 280 S Decatur Blvd, Las Vegas, NV 89107, USA

Duration: Up to 6 months (or once position is backfilled)

Work Schedule: 40 hrs/week. M-Th 7:30am – 6:00pm, 1-hour lunch

Responsibilities

Responsibilities for this position include, but are not limited to:

• Obtains or updates all required patient information to enter correctly in the electronic health record system and financial accounting software,
• Performs patient check-in and check-out functions,
• Informs and assist patients with any non-medical needs,
• Understands what a patient needs by interviewing and listening to patient's concerns,
• Assists patients with completing forms, consent forms and payment contract forms,
• Receives, processes and balances cash and credit/debit card payments for medical services rendered,
• Reviews patient accounts, identify delinquent accounts and collects overdue payments,
• Answers, and/or directs patient inquiries or complaints to the appropriate medical staff member,
• Assists with specific projects related to the assigned department; may obtain and/or provide information from other organizations/community partners,
• Maintains HIPAA compliant and organized desk space to preserve patient confidentiality, security, and safety,
• Ensures all documents are scanned into patient charts promptly for billing purposes and HIPAA compliance,
• Receives, processes, indexes, and tracks medical record documents and record requests while maintaining HIPAA compliance,
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team,
• Acts as receptionist and greets/screens visitors, answers incoming and internal appointment requests; makes reminder calls; provides information which requires the use of judgment and interpretation of policies, rules, and procedures,
• Cross-trained to perform front desk, call center, and medical records duties,
• May train others in work procedures or direct the work of others on a project or relief basis,
• Promotes and supports the overall mission of SNHD by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment,
• Performs other related duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

To be considered for this position, you should have:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Office administrative procedures, clinical practices, and systems including word processing, recordkeeping management, and medical terminology.
• Structure and content of the English language, including the meaning and spelling of words, rules of composition, punctuation, and grammar.
• Basic arithmetic and conducting transactions.
• Techniques for dealing with the public, in person and over the telephone.

Skill and Ability to:

• Communicate clearly and effectively, both verbally and in writing, to deliver superior customer service independently and with instruction.
• Organize own work, multitask, set priorities, and meet critical deadlines in a fast-paced environment.
• Read, understand, and interpret information, policies, and procedures of the assigned program.
• Maintain, compile, and organize patient forms and office files.
• Use initiative and independent judgment within established procedural guidelines.
• Contribute effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Work collaboratively with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.