Manager, Service Ops

Otis Elevator Maintenance Operations LeaderWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to Senior Manager, Service Sales and Ops in the Houston territory.On a typical day you will:Ensure field employee safety and quality of service in your territoryPlan, organize, and manage service field activities to ensure that these activities meet customer needs and company standardsEnsure effective and efficient allocation of available resources such as manpower and materialsConduct field education training with field workforceImprove efficiencies, managing route schedules and callback ratesUnderstand how to provide technical support to field staff, either self-provided or redirected to other expertsAuthorize repair orders and tracking completionLead change toward better efficiency and communicationWhat you will need to be successful:High school education required; BA/BS degree preferred or equivalent relevant work experienceExperience working with a team of technicians is requiredLeadership experience is requiredElevator industry experience is desired, but not requiredExcellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environmentStrong computer and technology skills, business acumen and a passion for customer serviceTravel is required within your territory, driver's license as required for your territoryAdditional Comments:Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.What's In it For Me / BenefitsWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.Enjoy three weeks of paid vacation, along with paid company holidaysWe provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.Life insurance and disability coverage to protect you and your family.Voluntary benefits, including options for legal, pet, home, and auto insurance.We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.Pursue your educational goals with our tuition reimbursement program.Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what's next!Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.