Client Onboarding Specialist

BetterRX is a growing software-as-a-service (SAAS) company in  the healthcare industry looking for a Client Onboarding Specialist to  join our Client Experience team! We are a people-obsessed  company on a mission to end needless suffering caused by  medication delays through innovative software solutions that  connect every member of the patient’s care team. In this highly  visible role, you will be responsible for successful onboarding of
new hospice clients and ad hoc training with existing clients, as well as new BetterRX employees in need of learning about our unique product capabilities. You will work closely with valued clients and  internal cross-functional teams across the BetterRX organization.  You will be a key contributor in sustaining high client satisfaction,
retention, and our reputation for excellence.

Ideal Candidate
You are self-motivated, accountable, poised under pressure, and  driven by educating and delighting (even the most difficult)  customers. You are known as a team player, trusted advisor, and  master juggler… of projects, that is. You have a gift for clear, concise
communication (both written and verbal) and love identifying  process improvements to increase efficiency.

Primary Responsibilities

• Orchestrate successful onboarding with new clients within  30-45 days of the signed agreement

• Lead onboarding and training initiatives as the primary point of contact for new clients
• Lead training initiatives and ongoing education with existing clients in support of Client Success Managers

• Assist physicians with ePrescribing setup
• Identify onboarding process improvement opportunities to   continue driving efficiency and scalability

• Educate BetterRX employees on product features and functionality

• Support Head of Onboarding & Training with meeting and   exceeding team KPIs
• Provide exceptional customer service

Skill Requirements

• Ability to manage up to 15 client onboardings simultaneously
• Energetic, organized, and detail-oriented with meticulous   follow-up and excellent communication skills (written and  verbal)
• Comfortable speaking in front of clients, easily approachable
• Technical aptitude to simplify and concisely educate clients   about software capabilities and best practices
• Professional and calm in working with difficult or upset clients
• Self-driven and motivated with a desire to succeed in a fast- paced, changing environment
• Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.)   and CRM (e.g., HubSpot) for documentation and reporting needs

Other Requirements

• 2-4 years client onboarding, training, or project management experience
• Ability to work 100% remote
• Up to 20% travel
• Bachelor’s degree or equivalent experience

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid:  Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• 5 Wellness Days
• Closed for 15 Holiday’s