Community Engagement Specialist

Community Engagement Specialist

The Customer Engagement Specialist serves as the trusted local representative for Vero Fiber within a 55+ residential community. This role combines sales, service, and hands-on support, helping residents stay connected through reliable fiber internet and guiding them as they transition from traditional cable or satellite TV to streaming platforms. This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service.

Responsibilities

• Actively engage residents through door-to-door conversations, community events, and scheduled demonstrations.
• Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.
• Troubleshoot basic connectivity issues with home Wi-Fi networks
• Provide assistance with setting up streaming software, reconnecting wireless devices (laptops, tablets, phones, etc.)
• Understand residents' needs and recommend the best internet plan or streaming setup to match their lifestyle.
• Build lasting relationships with residents and community staff to strengthen Vero Fiber's reputation for friendly, trustworthy service.
• Visit new customers in their homes to assist with the set up streaming devices, smart TVs, or apps (e.g., Netflix, YouTube TV, Amazon Prime).
• Provide basic training on how to navigate streaming platforms and use Vero Fiber's internet effectively.
• Host small group "Streaming 101" or "Cut the Cord" workshops in community spaces.
• Follow up with residents after installation to ensure they are comfortable using their new services.
• Track sales activity, leads, and follow-ups in CRM software.
• Participate in sales campaigns and community marketing initiatives.
• Achieve monthly sales goals while maintaining high customer satisfaction.
• Complete administrative tasks, order forms, and service requests in accordance with company standards.

Required Qualifications

• Must have strong interpersonal and communication skills and be approachable, patient, and empathetic.
• Comfortable explaining technology in simple, easy-to-understand terms.
• Excellent communication skills.
• Proven ability to work independently and manage time effectively.
• Prior sales or customer service experience (telecom, senior services, or technology support preferred).
• Ability to read, write, speak, and understand English; Spanish proficiency is a plus.
• Must have reliable transportation, the ability to travel to assigned customer areas, and a valid driver's license with current auto insurance.
• Must be comfortable working part-time hours with a flexible schedule, including weeknights and weekends, as needed to support the core responsibilities of the role.

Preferred Qualifications

• Prior customer success, or high-touch support experience.
• Experience in telecom, utilities, or subscription-based services.

Job Details and Physical Requirements

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Therefore, this position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• Ability to occasionally lift or carry small electronic equipment (routers, streaming devices, etc.) during demos, up to 25 lbs.
• This position requires the ability to stand and walk for extended periods of time.
• This position is based in the Denver Metro area market.
• This is a non-exempt (hourly) position.
• This is a part-time position, anticipated hours below 30 hours per week.
• This is a staff non-management position.
• Ability to pass a background check is required.

Compensation, Benefits and Additional Information

• The anticipated hourly range for this position is $20.00 $22.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
• This is a part-time position that accrues Sick Leave; no other benefits are offered for this role.

Core Competencies

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job post: Safety and Security, Quality of Work, and Results-Orientation.