Technical Analyst

Technical Analyst

Onsite in Glenside, PA

ASAP

6-month contract (potential to extend or hire)

$23-$25/hour on W2

Eligible for Health, Dental, Vision, and 401K

Not eligible for visa sponsorship

The Technical Analyst serves as a key member of the client's IT support team, delivering remote and on-site technical support across hardware and software solutions while maintaining a high standard of customer service for the organization's user community.

•Provide timely, accurate, and courteous Tier 1 and occasional Tier 2 support to end-users via phone, email, video conferencing, and in-person, tracking and managing issues through Help Desk software.

•Perform on-site and remote installation, maintenance, troubleshooting, and repair of computers (PC and Mac, laptops and desktops), video-conference devices, phones, printers, and associated peripherals.

•Identify potential issues that could adversely impact end-user experience and take proactive corrective action, including system upgrades, parts replacement, and configuration optimization.

•Serve as liaison between IT and various functional and academic units on administrative and technical matters.

•Develop and maintain clear procedures, documentation, and knowledge base articles with a focus on enhancing the customer experience.

•Deliver training to end-users on the basic use of supported technology equipment and productivity software.

•Collaborate with the broader IT support team to meet project milestones and fulfill internal and external commitments.

•Associate's degree or vocational/technical training in a relevant field, or an equivalent combination of education and experience.

•Demonstrated knowledge of Windows operating systems and general PC support processes.

•Strong troubleshooting skills with an understanding of network and server/desktop administration fundamentals, including installations and upgrades.

•Excellent interpersonal and oral communication skills with the ability to work effectively with faculty, staff, and administrators.

•Ability to prioritize tasks, exercise independent judgment, and manage multiple demands in a shifting-priority environment.

•Ability to handle confidential information and materials with discretion.

•Ability to physically perform equipment removal and installation across diverse office environments.

•Mac/Apple support experience.

•Familiarity working with third-party software content platforms.

•Background in a technology service and support environment where quality standards were high to elite.

•Broad interest in technology with the ability to grow skills independently and with minimal guidance.