Customer Service Representative

Job Description

Job Description

Benefits:

• Flexibility
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary
A Customer Service Representative at Mulder & Associates provides excellent customer experience for potential and existing customers. This role is the important in assisting coworkers and the agency owner in attaining agency goals. We are looking for a positive, motivated individual to join our team as a part time Customer Service Representative.
 

Responsibilities 

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills· 

Schedule:

• AM hours preferred for primary function of the role. This is a part time role, hours can be discussed during interview process.

About Mulder & Associates of American Family Insurance:
Keaton Mulder and his team are passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance. We like to work hard and have fun while doing so. If you want to be part of a winning team, this is the right fit for you. Our agency is looking to expand its outstanding team with the addition of an additional Customer Service Representative.