Treasury Management Implementation Director

OverviewOld National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.ResponsibilitiesThe Director of Treasury Management Implementation leads the end‑to‑end implementation strategy that turns sales into lasting client relationships, accelerated revenue, and sustainable deposit growth. This role sits at the intersection of client experience, automation, and operational excellence, ensuring clients realize value faster through streamlined onboarding, modernized processes, and digital transformation. As a change leader, this position drives simplification and scale by leveraging automation, ServiceNow, and cross‑functional partnerships to remove friction and support growth. The role champions a best‑in‑class client experience by setting service standards, governing escalations, and using voice‑of‑client insights to continuously improve outcomes. Ultimately, this leader builds and develops high‑performing teams while representing Treasury Management Client Service as a strategic partner across the enterprise, helping move ONB’s strategy from vision to execution.Salary RangeThe salary range for this position is $127,900.00/Yr. - $258,600.00/Yr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.Key AccountabilitiesStrategy, Growth & Revenue AccelerationLead Treasury Management (TM) Implementation strategy across innovation products, TM products and services, and digital transformation initiatives, with a focus on accelerating organic deposit growth and TM revenueServe as executive sponsor and driver for automation, ServiceNow, and digital transformation initiativesDrive speed to revenue by streamlining implementation processes, leveraging automation and ServiceNow workflows to shorten onboarding timelines and improve client time to valueAct as a change agent for modernization, identifying and executing opportunities to simplify, standardize, and automate implementation and servicing activities to support growth at scale.Sponsors transformation and automation initiatives; manages change adoption and communicationsRepresents TM Implementation on enterprise committees, steering groups, audits, and strategic projects; works closely with other ONB teams – IT, Operations, etc. to deliver strategic outcomesLeads cross‑functional initiatives with TMCS, TM Sales, Operations, Product, Technology, and Risk/Compliance to remove friction and improve service deliveryClient Experience & Service QualityChampion client experience improvements using voice-of-client insights, surveys and analyticsGovern escalation pathways for high-value and high-risk clientsImprove onboarding experience, time to value, and service consistencyEstablishes service standards, performance measures, operating procedures, and governance for ImplementationOversees SLA performance, first‑contact resolution, quality assurance, and operational reporting across channelsAutomation, Implementation Excellence & Operational ExecutionLead ServiceNow automation strategy across Treasury Management Implementation by partnering with TM Client Service, Operations, IT, ServiceNow, and key business stakeholders to design scalable workflows that reduce manual effort, improve transparency, and accelerate client onboarding and revenue realizationSimplify, standardize, and automate implementation and servicing activitiesPartner with Operations, IT, ServiceNow teams, and business stakeholders to design scalable workflowsEnsures strong internal controls and compliance; leads remediation of audit findings; proactively strengthens risk posturePeople LeadershipLeads a multi‑layered organization (Supervisors with their own direct reports and separate individual contributors) across multiple locations or specialty teamsChampion talent excellence by building, developing, and retaining high‑performing Implementation teams, while fostering a culture of accountability, continuous improvement, and client focusManages and provides day-to-day oversight to Supervisors (with their own direct reports) and individual contributors (with limited guidance) to ensure success, internal/external client satisfaction; is a point of escalation (removes barriers/obstacles) as well as decisions requests by team members without sufficient authority or expertise for the subject requestOwns workforce planning, staffing strategy, and budget/FTE allocation; ensures scalability and coverage across channelsDrives accountability and coaches – set standards, monitor progress, address issues/underperformance through formalized processes; develops future leaders through coaching, stretch assignments and succession planningFosters collaboration and celebrates team wins – encourages cross-functional work and shared ownership; recognizes individual and team achievementsHighly proficient in key accountabilities of individual contributor role – proven track record, year-over-year success demonstrated, subject matter expert, possess necessary credibility to be successful in a leadership roleKey Competencies for Position Promotes Change - Inspires change within business areaCommunicates explicitly what must change and why and empowers people leaders to own the change message and move teams forwardFosters change agility within business area by seeking perspectives, leveraging others’ ideas and recognizing change efforts.Allocates resources and direction to make change happen while mitigating riskAccelerates change by creating a safe environment for others to try new things and learn from mistakes driving enhancements to organizational culture, processes or products/servicesStrategy in Action – Cultivates strategy across business areaConnects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriersDemonstrates in-depth understanding of influencing factors and how these might impact organizational strategyAnticipates, identifies and articulates future trends, issues and implications and recommends new strategic directionEmpowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraintsInspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impactMakes Decisions & Solves Problems - Proactively sources and analyzes comprehensive data to define and solve complex business problems that leads to sound decisionsProactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaborationCollaborates to compile information needed to create a sound approach by leveraging internal and external resourcesConsiders business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgmentCreates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustmentsDelights Clients - Builds a best-in-class client experience across the business areaFosters an environment where team members passionately serve internal/external clients with excellenceFosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experienceUnderstands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organizationFosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder valueQualifications and Education RequirementsBachelor’s Degree and/or H.S. Diploma/GED with related experienceMinimum seven (7) Treasury Management or Treasury Operations experience with deep product/technology knowledgeFive (5) years or more of leadership experience managing multi‑site, multi‑layer service/operations teamsCertified Treasury Professional (CTP) and/or Accredited ACH Professional (AAP) preferredMust have significant Treasury Management industry experience working with large and sophisticated clients Proven track record in organizational leadership, transformation, and strategic operationsExpertise in strategic planning, financial analysis, and team managementAdvanced skills in client relationship management and retentionAbility to orchestrate organizational resources by identifying key players, communicating relevant information, and building collaborative client-focused relationshipsLeadership experience with proven positive outcomes in revenue growth, new client acquisition, existing client retentionExperience in successfully driving rapid innovation and implementing agile processes within Treasury Management or a related fieldDemonstrated ability to lead high achieving teams and deliver exceptional results in a fast-paced, high-pressure environmentResults oriented focus with ability to take control of situations, display ownership, make decisions, act, be accountable for those actions Responsible for deliverables – takes ownership and meets expectations and deadlines without excusesBuilds and maintains deep trusting relationships with others internally and externallyExcellent written and oral communication skills; best in class persuasion skills and influential disposition; build consensus and buy in amongst cross-functional teams; assertive – respectful, direct, transparent and straight forward, even when addressing a somewhat unreceptive audienceThorough with strong attention to detail – ensures work product is complete; takes ownership of the duties, tasks, and strategic items assignedAnticipates obstacles and challenges – analytical; uses data to present business cases, make sound decisions and overcome objectionsAbility to work on multiple complex projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframesStrong problem-solving and follow-up skills with the ability to make independent decisions based on researched conclusionsKnowledge of Treasury Management banking products, services, policies, procedures and regulations Position may require the need to travel to other Old National, client or meeting locationsOld National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.Our culture is firmly rooted in our core values.We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.We are Old National Bank. Join our team!Job SummaryCategory/Function: Treasury ManagementPosition Type: Regular Full-TimeRequisition ID: 2026-19440Workplace Type: On Site