Chickie's & Pete's Busser/Runner - Part Time

Job Title

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Promptly welcomes all guests and ensure they receive responsive, professional, and gracious service at all times. Anticipate the guests' needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
• Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other team members.
• Clears tables after guests leave, promptly cleans table tops/seating area and takes tableware to the dish room.
• Assist servers in pre-bus and busing tables. Pre-bussing including clearing, wiping tabletops, chairs & booths, and setting tables.
• Help set up to go/pick up area and help deliver to go orders to host desk to be picked up by guests.
• Refills beverages as necessary.
• Set and reset tables and side stations before, during and after service periods.
• Deliver food orders to tables.
• Ensures all machines are cleaned properly.
• Fold/roll napkins when needed and keeps silverware polished.
• Resets tables in a timely and efficient manner.
• Participate in Pre-Shift meetings and learn new menu items.
• Assist the kitchen in expediting the service process in order to maintain the flow of service.
• Maintain general cleanliness in dining room during service periods.
• Responsible for taking, compiling and delivering and putting away warehouse orders.
• Assist Manager on duty in leading outlet and be an extension of management when one is not present.
• Assist the department in implementing new strategies, policies and procedures.
• Help provide clear communication and direction keeping team members informed and educated on current department and company initiatives.
• Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures.
• Promptly correct and help other team members with technical issues and support staff on POS. Ensure team members are following all points of service.
• Ensure the outlet and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Help maintain safe and healthy work environment by following organization standards and sanitation regulations.
• Execute training programs for new and existing team members with outlet manager and training and technology manager.
• Help the manager with inventory and order sheet. Implement and track side work.
• Communicate on any menu modifications and POS errors.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

Knowledge of and ability to identify menu products. Must be able to work in a team environment. Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines. Knowledge of the dish room, including separating silverware, dishes & glassware appropriately. Candidate must be able to communicate in English, both in written and oral form. Ability of simple reading, math, writing and task completion skills is required. Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Must be a minimum of 21 years of age.

Education and/or Experience

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Must have completed introductory period as a GSR restaurant busser/runner.

Physical Demands

While performing the duties of this job, the team member is constantly standing, walking, and frequently reaching overhead, bending over, kneeling, and balancing during the duration of their shift. Must be able to push/pull and lift/carry 50lbs or less frequently. The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions. Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices. The noise level in the work environment is usually moderate. Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Grand Sierra Resort and Casino