Customer Operations Specialist

Corning is a leading innovator in glass, ceramic, and materials science, pushing boundaries from ocean depths to space. What The Role Is In the Customer Operations organization, the Customer Operations Specialist ensures the highest quality of support to customers. The successful candidate is customer‑focused, detail‑oriented, problem‑solving, process‑oriented, and driven to achieve customer outcomes. They navigate intricate environments, act with the company’s values, and leverage growth opportunities within the organization. Who We’re Looking For The ideal candidate is personable, possesses excellent interpersonal skills, builds positive relationships with customers, and provides exceptional service. They are patient, empathetic, and able to communicate effectively, addressing needs and ensuring a positive experience throughout the customer encounter. What You Need—Required Qualifications Associate’s or Bachelor’s degree and a minimum of 3+ years of customer service experience What You’ll Need—Required Skills And Capabilities Proven experience in a customer‑facing role. Excellent verbal and written communication skills. Strong problem‑solving abilities and attention to detail. Proven critical and analytical thinking as well as excellent organizational skills. Ability to handle difficult customers with diplomacy and professionalism. Ability to work independently and as part of a team. What We’d Like You to Have: Preferred Qualifications Proficiency in using customer management software and other computer systems, including Salesforce. SAP knowledge desired. Proven experience in a customer‑facing role in the manufacturing industry. Fluency in Spanish. What You’ll Do—Your Responsibilities Assist customers with timely responses to inquiries (quotations, orders, complaints, information requests, etc.) via phone and email, ensuring all questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments. Resolve customer issues: Investigate, troubleshoot, and resolve any issues or complaints raised by customers, including coordinating with internal departments (Technical Support, Quality, Supply Chain, etc.). Coordinate with other departments: Work closely with Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure customer requests are handled effectively. Maintain customer records: Keep accurate records of all customer interactions, detailing inquiries, complaints, or requests, along with actions taken. Improve customer experience: Identify trends in customer feedback and recommend process or service improvements; develop and implement new procedures. Product knowledge: Maintain deep understanding of the company's products and services to provide accurate information to customers. Compliance: Ensure compliance with company policies and industry regulations, participate in training, testing, and project‑related activities as identified. Compensation & Benefits Salary range: $47,058 – $64,706 (full‑time). This position does not support immigration sponsorship. Company‑wide bonuses and long‑term incentives aligned with key business results. 100% company‑paid pension benefit with fixed contributions and 401(k) matching up to 7‑12% of pay. Health and well‑being benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program. Recognition program to celebrate successes and reward exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. To submit a request for accommodation related to disability or religion, please contact View email address on click.appcast.io. #J-18808-Ljbffr