Field Service Engineer FSE SMT Equipment

The Role at a Glance:

• What you’ll do: Lead complex troubleshooting, perform root-cause analysis, optimize advanced fabrication equipment, and mentor junior engineers directly at a major client facility.
• Who we need: Experienced Electromechanical, Mechanical, or Electrical Engineers (6+ to 8+ years of experience depending on the level) with deep cleanroom or semiconductor capital equipment expertise.
• Travel & Location: Based in Phoenix, AZ, requiring at least 75% domestic and international travel.
• Note: This position is not eligible for visa sponsorship now or in the future.

Full Job Description

Job Level: Early Career / Senior Field Service Engineer I & II
Category: Field Support – Service and Process
Location: Phoenix, Arizona, US
Job Type: Full-time
Education: Bachelor’s Degree
Travel Requirements: At least 75% domestic and international travel required (Note: initial overview lists 10-25%, but operational requirements dictate 75%+).

About the Company

Step into a career where cutting-edge technology meets a collaborative culture. For over 55 years, our organization has been ahead of what’s next, remaining at the forefront of innovation and technological possibility. With a highly diverse global workforce representing dozens of nationalities, our advanced semiconductor devices play a crucial role in shaping global trends like 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we strive to make a positive impact on the world.

This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future.

Job Mission

Our Global Sales, Services & Spares and Sustaining teams are seeking Senior Field Service Engineers I & II to join the organization at a premier customer site in North Valley, AZ. In this role, you will play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You will take the lead on complex troubleshooting, guide and mentor engineers, and strengthen partner relationships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of manufacturing technology.

What You Will Be Working On

• Install, maintain, and repair semiconductor equipment with minimal supervision.
• Lead troubleshooting of complex tool or process issues using structured diagnostic methods.
• Perform root‑cause analysis and recommend targeted, data‑driven corrective actions.
• Review tool‑performance data to identify trends, risks, or improvement opportunities.
• Provide technical guidance and on‑the‑job coaching to less‑experienced engineers.
• Document service activities and support updates to procedures and best practices.
• Communicate solutions, progress, and expectations clearly with customer engineers.
• Participate in escalations alongside cross‑functional internal engineering teams.
• Serve as the senior technical lead for equipment installation, performance optimization, and recovery.
• Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance.
• Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements.
• Own the customer‑technical relationship: build trust, anticipate operational needs, and act as the senior technical representative onsite.
• Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing.
• Champion best practices and contribute to procedure development, improvements, and field‑wide learning.
• Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments.

What We Are Looking For

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience, OR a PhD degree with 0+ years of experience.
• Hands‑on experience in semiconductor field service or semiconductor capital‑equipment environments.
• Proven ability to interpret electronic and electromechanical schematics.
• Solid experience with structured troubleshooting methodologies.
• Strong knowledge of cleanroom environments and semiconductor safety protocols.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in fast‑paced fab environments.
• Willingness to travel domestically and internationally as needed.
• Proficiency in MS Office.
• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or a related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience, OR a PhD degree with 4+ years of experience.
• Extensive experience in semiconductor field service with a demonstrated track record of technical leadership.
• Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting.
• Experience driving structured root‑cause analysis and long‑term corrective‑action plans.
• Proven ability to lead escalations and successfully manage customer‑technical relationships.
• Exceptionally strong communication, leadership, and mentorship capabilities.
• Ability to work autonomously while guiding and developing other engineers.
• Willingness to travel domestically and internationally as needed.
• Proficiency in MS Office.

What Sets You Apart

• Experience supporting beta tools or early‑option equipment.
• Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling.
• Experience writing or updating procedures or technical documentation.
• Strong customer‑service approach and exceptional organizational skills.
• Familiarity with structured problem‑solving methods.
• Demonstrated leadership in complex troubleshooting programs or technical initiatives.
• Experience owning customer‑technical relationships, including managing expectations and building long‑term partnerships.
• Strong capability in mentoring and developing field engineers.
• Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems.
• Experience providing structured feedback to engineering or product development teams.
• Experience evaluating or supporting beta‑stage or early‑option tools.

Equal Opportunity Employer

The organization is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.