Operations Coordinator

Operations Coordinator

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

This is not a Remote position.

Summary: As an Operations Coordinator, you'll play a crucial role in overseeing transportation operations, ensuring timely deliveries, and optimizing efficiency between the distribution center and transportation partners.

Responsibilities:

• Coordinate Transportation Logistics: Manage and schedule transportation for timely and accurate deliveries from the distribution center.
• Track Performance: Monitor delivery schedules, track transportation performance, and resolve any issues to ensure goods arrive on time.
• Collaborate Across Departments: Work with internal teams, including inventory management and customer service, to ensure seamless coordination and timely order fulfillment.
• Manage Documentation: Handle transportation-related paperwork and ensure compliance with all regulations, such as shipping documents and safety protocols.
• Optimize Routing: Work with drivers and third-party transportation providers to optimize delivery routes and improve efficiency.
• Troubleshoot Transportation Issues: Resolve any transportation or scheduling issues quickly and effectively to minimize disruptions.
• Suggest Process Improvements: Identify opportunities for process improvements in transportation coordination and suggest changes to enhance efficiency.

Qualifications:

• Relevant Experience: Experience in customer service, logistics, supply chain management, or transportation coordination, including managing orders, transportation, and inventory.
• Strong Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with both internal teams and external transportation partners.
• Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines with attention to detail.
• Problem-Solving Ability: Ability to troubleshoot issues and make quick, informed decisions to keep transportation and deliveries on track.
• Tech-Savvy: Proficiency in using logistics software, ERP systems, or TMS (Transportation Management Systems), and the ability to quickly learn new tools as needed.

Work Environment: This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.