Collections Agent

Collections Agent

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the US, UK, Germany and Sweden, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in North America!

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities:

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
• Diving deep into the why behind customer inactivity, utilizing a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interaction as you work to reignite their engagement.
• Contacting customers we've been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
• Taking charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimize the need for accounts to be sent for Debt Collection.
• Championing our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviors and strengthens our customer relationships.
• Thriving in an environment that encourages independent decision-making and having the autonomy to manage and prioritize your daily workload, while always having the support of your team and line managers.

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

• Demonstrated experience within a collections team, preferably in SME collections.
• A proven ability to self-manage and prioritize tasks effectively.
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
• High level of integrity in all actions and decisions.
• Proficiency in Excel
• Keen attention to detail to ensure accuracy and precision in all tasks.
• Ability to identify and propose improvements to processes and procedures.
• If you're fluent in French or Spanish, that would be an advantage!

Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.