Bilingual Sales Associate El Monte, CA

Bilingual Sales Associate El Monte, CA

Salary Range $16.90 - $16.90 Hourly

Sales associates are the primary customer-facing personnel who provide fast, efficient, and professional service while accurately managing transactions. This role focuses on delivering outstanding customer service while accurately managing transactions such as wires, check cashing, loans, money orders, bill payments, and top-ups, lottery tickets and online sales. The Sales Associate is responsible for handling and balancing cash drawers, maintaining confidentiality of customer information, and ensuring compliance with company, state, and federal regulations. Additionally, this position identifies cross-selling opportunities, provides prompt and professional assistance with customer inquiries, and proactively enhances the company's acceptance and branding in the market by applying best practices and consistent service excellence.

To be successful in this role, you must have at least the following key competencies:

• Strong verbal & written communication skills for constant interaction with customers in person or by phone.
• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advises about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Team player, collaborator, and service oriented.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.

The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.

Transaction Processing

• Wires, cash checks, loans, and sell various company products like money orders, bill payments, lottery tickets and online sales, top-ups and reloads.

Customer Service

• Serve as the first point of contact for customers, answer questions, and direct them to the appropriate for their needs.

Cash Management

• Each shift associate must count and balance cash drawers, verify balance with the system, and handle cash responsibly to prevent errors and maintain accuracy. Process deposits from and to the bank. Handling of cash received and delivering by agents.

Cross-Selling

• Identify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.

Compliance & Security

• Comply with company, state and federal policies and regulations, maintain client confidentiality and identify and report any inappropriate or suspicious activity.

Record Keeping

• Keep track of all shift transactions and other relevant information using the company's systems or procedures.

Marketing & Promotion

• Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.

Other Tasks

• Other tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).

Frequent sitting and operating of computers, phone, calculator.

• Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).
• Observing, listening, and talking to customers and coworkers (70% of the time)
• Sitting: 80% of the time.
• Standing/Walking: 1% to 20% of the time)
• Inclined/Bending: 1% to 20% of the time)
• Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)
• Pushing/Pulling up to 20 lbs. (1% to 5% of the time)
• Extended sitting hours.
• Observing and listening.
• Cleaning and organizing as needed.
• Capture data: 20% to 35 of the time.

Los asociados de ventas son el personal que interacta directamente con los clientes, brindando un servicio rpido, eficiente y profesional, al tiempo que gestionan las transacciones con precisin. Este puesto se centra en ofrecer una atencin al cliente excepcional y en procesar correctamente operaciones tales como transferencias, cambio de cheques, prstamos, giros postales, pago de facturas, recargas, venta de boletos de lotera y ventas en lnea. El asociado de ventas es responsable de manejar y cuadrar las cajas registradoras, mantener la confidencialidad de la informacin de los clientes y garantizar el cumplimiento de las normativas de la empresa, as como de las leyes estatales y federales. Asimismo, identifica oportunidades de venta cruzada, ofrece asistencia rpida y profesional ante las consultas de los clientes y promueve de manera proactiva la aceptacin y el posicionamiento de la marca en el mercado.

REQUISITOS

• Diploma de escuela secundaria (High School) o GED.
• Debe hablar espaol con fluidez y tener al menos un nivel bsico de comunicacin en ingls.
• Habilidad para utilizar el teclado (letras y nmeros) y el ratn de la computadora.
• Atencin al detalle, especialmente al leer, escribir y contar nmeros y dinero.

COMPETENCIAS CLAVE

• Slidas habilidades de comunicacin verbal y escrita para interactuar constantemente con los clientes, ya sea en persona o por telfono.
• Pasin por brindar un servicio al cliente excepcional.
• Capacidad para analizar las necesidades de los clientes, asesorar sobre tarifas y hacer recomendaciones.
• Capacidad para recopilar informacin clave y encontrar soluciones para nuestros clientes.
• Mantenimiento de la confidencialidad de la informacin del cliente.
• Capacidad para gestionar un gran volumen de transacciones en efectivo.
• Espritu de equipo, colaboracin y orientacin al servicio.
• Mantenimiento de un entorno de trabajo limpio y organizado.
• Conocimiento y aplicacin de los procedimientos vigentes para cumplir con las normas y directrices.
• Otras tareas asignadas por la direccin.

Entorno de oficina. rea de ventas abierta o mdulo de atencin al cliente en un supermercado. El entorno de este puesto puede variar segn la ubicacin de la tienda. Se espera un nivel de ruido moderado propio de los locales comerciales.

RESPONSABILIDADES CLAVE

• Procesamiento de transacciones
• Gestin de transferencias, cobro de cheques, prstamos y venta de diversos productos de la empresa, tales como giros postales, pago de facturas, boletos de lotera, ventas en lnea y recargas de saldo.
• Atencin al cliente
• Actuar como primer punto de contacto para los clientes, responder preguntas y dirigirlos al rea adecuada segn sus necesidades.
• Gestin de efectivo
• Cada empleado debe contar y cuadrar las cajas registradoras, verificar el saldo con el sistema y manejar el efectivo de manera responsable para evitar errores y garantizar la precisin. Procesar depsitos bancarios (entradas y salidas) y gestionar la entrega y recepcin de efectivo.
• Venta cruzada
• Identificar y recomendar productos y servicios adicionales de la empresa que satisfagan las necesidades del cliente, enfocndose en la venta cruzada para alcanzar los objetivos. Utilizar los materiales disponibles (folletos o premios) para promocionar y ofrecer los productos de la empresa.
• Cumplimiento y seguridad
• Cumplir con las polticas y normativas de la empresa, as como con las leyes estatales y federales; mantener la confidencialidad del cliente e identificar y reportar cualquier actividad inapropiada o