Intern, Product Management, Connecting Clients, Channels and Fulfillment

Job ID: 297535
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA REMOTE, United States (US)
Job Type: Full Time
Position Type: Intern/Trainee
Job Function: Internship
Work Location: Remote

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Company overview:

At Sephora, we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The opportunity:

Sephora Internships provide an inclusive and comprehensive experience that equips young professionals with the tools needed to align their passions with work. The 10-week internship program develops early career professionals by providing interns with hands-on learning, personal and professional networking opportunities, and the ability to work on projects that directly impact the business.

Program details:

An inclusive and engaging experience that develops technical and professional skills through weekly virtual workshops, networking opportunities, and career panels that provide exposure to Sephora's career growth opportunities.

2027 Program dates:

• June 14 - August 20, 2027

• Working hours: 36hrs/week. Monday - Friday, PST

• July 6 - July 9, 2027: Intern Optional Summer Shutdown

Position title:

Product Management Intern, Connecting Clients, Channels and Fulfillment

Your role at Sephora...

As the Product Management Intern , you will help shape how millions of clients shop, receive, manage, and return beauty purchases. The team supports the full digital order lifecycle, including browsing and checkout, buy online/pick up in store, same-day delivery, warehouse shipping, subscriptions, and returns

The internship focuses on:

• Benchmarking Sephora’s experience against key retailers.
• Combining competitive research with client and operational evidence.
• Identifying capability gaps that could influence the product roadmap.
• Using AI tools to accelerate research and synthesis while validating findings against primary sources.
• Presenting decision-ready recommendations to product leadership and business stakeholders

What you will accomplish:

• Design and execute competitive research across the end-to-end shopping and post-purchase experience.
• Combine client feedback, support contact drivers, behavioral analytics, and existing research to identify meaningful friction.
• Map foundational capabilities needed to unlock future client experiences.
• Use AI tools for research, synthesis, and analysis while verifying AI-generated findings.
• Reassess previously deprioritized roadmap ideas, create prioritized opportunity briefs and a competitive monitoring playbook, and present recommendations with product, analytics, UX research, and operations partners.

Qualifications & experience:

• Strong analytical and structured problem-solving skills.
• Excellent written and verbal communication.
• Comfort working with quantitative and qualitative data.
• Enthusiasm for AI tools combined with critical judgment.
• Curiosity about digital commerce, retail, or consumer experience.
• Self-directed and organized, with the ability to manage a multi-workstream project over 10 weeks.

Eligibility requirements:

• Graduating in 2027 or 2028 (undergraduate or graduate degree)

• Work schedule must align with 9-5PM, Pacific Standard Time

• Must permanently reside and work in the U.S.

• Must be open to relocating to the San Francisco Bay Area upon graduation for consideration for full-time hybrid positions*

• Available from June 14 - August 20, 2027

What You’ll Get:

The target hourly pay for this position is $30.00 - $30.00. The actual hourly pay offered depends on various factors, which may include, as applicable, the individual applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

• Caring Community . You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.

• Fulfilling Path . Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.

• Meaningful Work . As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Join Us and Belong to Something Beautiful