Service Desk Manager - Lead ITSM, SLA & Team Growth
iSuite
iSuite L.L.C. is seeking a Service Desk Manager to lead our Information Technology team at the Granite City headquarters. The role demands 5+ years in IT support with at least 2 years in a lead or supervisory capacity, overseeing SLA and KPI targets across multiple sites and remote staff. You will own HaloPSA configurations, vendor relationships, budgeting, and continuous service improvements aligned with ITIL practices and CIS controls. A strong coaching mindset is essential. #J-18808-Ljbffr iSuite
Vacancy posted 1 day ago
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