Senior ServiceNow Developer-SPM

Role Description

NetImpact has an opportunity for a ServiceNow Developer to join our talented IT Services team. The successful candidate will have fluency in ServiceNow development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers. The successful candidate will be part of a team responsible for the development of a ServiceNow SPM/Proven Optics solution.

• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes.
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades.
• Create and maintain API and data integration processes between ServiceNow and other services.
• Generate operational reports and KPI analysis as needed.
• Prepare client facing and internal deliverables that are technology related.
• Transform functional requirements into detailed technical designs that represent actionable development tasks.
• Maintain production system reliability through utilization of change management process.
• Monitor health, usage and overall compliance of the application.
• Support software version upgrades and install patches.
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis.

Qualifications

• Bachelor’s degree in computer science, MIS or Business-related discipline.
• 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist.
• Strong communication skills (oral and written).
• Experience developing and implementing systems using Agile/Scrum methodology.
• Previous experience configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few.
• Must have active secret clearance.

Requirements

• Previous Federal Consulting Experience (preferred).
• Certified ServiceNow Application Developer (a plus).
• Implementation of ServiceNow SPM and Proven Optics.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications.
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet.