Customer Solutions Professional

Job Description

Job Description

Position: Customer Solutions Professional

Pay: $16.00-$20.00/hr

monthly commission after training

Employment Type: Temp-to-Full Time

Summary

A Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting consumers, discussing their account status, and negotiating optimal payment arrangements on behalf of our clients. The CSP will manage a portfolio of charged-off, delinquent consumer accounts referred by clients.

Mortgage experience is preferred but not required. Leadership emphasized the following key competencies:

·  Effective and professional communication

·  Adaptability to change

·  Critical thinking skills

·  Strong time management and organization

·  Demonstrated consistent work history

·  Ability to probe, ask questions, and negotiate

Essential Functions

 Monitor assigned queues and follow up accordingly with customers, investors & attorneys.

 Deliver an exceptional customer experience through empathetic and solution-oriented interactions.

 Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.

Work Environment

 Remote Home Office: When working remotely, the employee is expected to maintain a dedicated and quiet workspace free from distractions, mirroring the professional standards of the call center environment. Employees must ensure a reliable internet connection and the capability to securely access company systems.

Experience: No experience required