Analyst Sr Lead Implementation

Job Responsibilities:
• Senior Lead Business Analyst and SME specialising in item processing and financial industry implementations for banking and payments clients
• Provides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projects
• Bridges business and technical teams - translates complex client item processing requirements into clear, actionable, and supportable solutions
• Client-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Project Management & Delivery
• Strong project management skills - plan, track, and deliver add-on and work order projects end-to-end
• Manage project scope, timeline, risks, and stakeholder expectations across concurrent engagements
• Cross-team collaboration - coordinate between implementation, product, technical, and client teams
• Serve as primary point of accountability for requirements sign-off and solution acceptance
• Escalation management and proactive communication in deadline-driven client environments
Domain & Industry Knowledge
• Excellent item processing knowledge - end-to-end understanding of the banking items processing lifecycle
• Excellent financial industry knowledge - payments, clearing, settlement, and banking operations expertise
• Deep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobile
• Knowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworks
• Familiarity with FIS imaging and payments platforms to contextualise requirements within platform capabilities

Documentation & Standards
• Strong documentation skills - produce high-quality BRDs, FRDs, solution design documents, and process flows
• Develop and maintain standards, templates, and best-practice guidelines for the BA practice
• Create and own project artefacts including scope statements, decision logs, and sign-off documentation
• Contribute to knowledge management, lessons learned, and continuous improvement initiatives
• Ensure documentation meets client, compliance, and internal quality standards

Business Analysis & Requirements
• Excellent item processing requirements analysis - elicit, document, validate, and manage business and functional requirements
• Lead requirements workshops, discovery sessions, and solution design reviews with client stakeholders
• Translate client business needs into detailed functional specifications and solution designs for technical teams
• Add-on and work order project scoping - define scope, effort, dependencies, and acceptance criteria
• Gap analysis, impact assessment, and risk identification across complex multi-product engagements
• Requirements traceability and change management throughout the project lifecycle

Leadership, Soft Skills & Work Requirements
• Senior Lead designation - mentors and guides junior analysts; acts as BA practice SME and escalation resource
• Excellent written and verbal communication - presents findings, recommendations, and solutions at executive level
• Consultative mindset - listens actively to client needs and translates them into efficient, supportable outcomes
• Independent judgment; ability to make on-the-fly decisions during client engagements with minimal supervision
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client