Analyst Sr Lead, Business Systems Analysis

Analyst Sr Lead, Business Systems Analysis

At FIS, our technology helps power the world's economy. We are a global leader in financial services technology, delivering innovative solutions that help clients grow, protect, and optimize their businesses. Our people are at the heart of what we do, and we're committed to building digital experiences that help employees do their best work.

This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL). Current and future sponsorship are not available for this position.

About the Role:

The Analyst Sr Lead, Business Systems Analysis provides senior leadership for the enterprise AI-powered Digital Employee Experience (AI DEX). This role shapes and enables the rollout of AI-driven employee experiences that improve productivity, decision-making, and engagement at scale.

Partnering with HR, Technology, Data, Security, and Product teams, this position translates business needs into AI-enabled digital solutions. The role connects workforce strategy to platform capabilities to ensure solutions are employee-centric, scalable, secure, and aligned with FIS standards and governance.

What You Will Be Doing:

AI Digital Employee Experience (DEX) Rollout Leadership

• Drive the enterprise AI Digital Employee Experience rollout, including AI-enabled tools such as copilots, conversational AI, intelligent workflows, and personalized employee experiences.
• Lead business analysis across the AI DEX lifecycle, including discovery, requirements definition, pilot delivery, adoption measurement, and ongoing optimization.

Business Systems Analysis & Solution Design

• Elicit, analyze, and document complex business, functional, and non-functional requirements for AI-enabled systems and digital platforms.
• Define future-state processes that embed AI and automation to reduce manual effort and improve employee experience outcomes.
• Create epics, features, user stories, and acceptance criteria to support agile delivery and product-based execution.
• Assess downstream impacts, including data, process, compliance, risk, and change-management considerations.

AI Enablement, Adoption & Governance

• Enable responsible AI adoption by ensuring requirements align with FIS AI governance, data privacy, security, and risk management practices.
• Define success measures and KPIs to track adoption, usage, experience outcomes, and realized business value.
• Partner with change management and learning teams to build AI literacy, user enablement, and sustainable adoption across the workforce.
• Monitor emerging AI capabilities and identify opportunities to enhance the digital employee experience.

Stakeholder & Leadership Engagement

• Advise senior leaders on how AI-powered digital experiences support workforce strategy and business outcomes.
• Facilitate workshops and design sessions to align on AI use cases, priorities, and solution designs.
• Mentor business analysts, promoting strong analysis practices and AI-aware solution design.

What You Will Need:

Business Analysis & Delivery

• Extensive experience in business systems analysis within large, complex enterprise environments.
• Strong background in requirements management, process modeling, and stakeholder engagement.
• Experience working in agile, product-based, or hybrid delivery models.

AI & Digital Experience Capabilities

• Experience delivering or supporting AI-enabled digital solutions (e.g., generative AI, conversational AI, intelligent automation, analytics-driven personalization).
• Working knowledge of AI concepts (e.g., machine learning, natural language processing, generative AI) and the ability to apply them to business problems.
• Ability to define AI-specific requirements, including data inputs/outputs, performance expectations, and user experience considerations.
• Understanding of responsible AI principles, data privacy, and ethical considerations for enterprise AI usage.

Collaboration & Influence

• Strong communication and facilitation skills, with the ability to influence both technical and non-technical audiences.
• Proven ability to lead cross-functional initiatives and manage competing priorities.

Added Bonus if You Have:

• Experience supporting HR technology, digital workplace platforms, or employee experience initiatives.
• Exposure to AI governance, workforce analytics, or internal digital transformation programs.
• Experience working in regulated or highly controlled environments.

What We Offer You:

At FIS, you can learn, grow, and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL). Current and future sponsorship are not available for this position.